Front Office Executive
4 weeks ago
JOB SCOPE
The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.
JOB RESPONSIBILITIES
1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.
3. Escort VIP guests to their rooms and show them the amenities within the rooms.
4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.
5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.
6. Provide concierge services to the guests during their stay with the Hotel.
JOB REQUIREMENTS
1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any
local training institutions.
2. Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
3. Excellent customer service skills in handling large group check in and check out services.
Tell employers what skills you have
Customer Service Skills
Front Office
Microsoft Office
Concierge Services
Housekeeping
Inventory
VIP
Hospitality Industry
Cashiering
Communication Skills
Team Player
Customer Service
Able To Work Independently
Hospitality
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