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Front Office Executive

4 weeks ago

Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Roles & Responsibilities

Be the First Smile Our Guests See: Front Office Executive

We are seeking a motivated and guest-centric Front Office Executive to join our dynamic team. In this role, you'll be the first point of contact for our valued guests, ensuring a smooth and memorable experience from check-in to check-out.

Responsibilities:

  • Welcome guests with warmth, professionalism, and a genuine smile.
  • Efficiently register guests, process payments, and manage room assignments.
  • Effectively handle guest inquiries, concerns, and requests.
  • Provide exceptional customer service, ensuring guest satisfaction throughout their stay.
  • Manage room reservations and maintain accurate occupancy records.
  • Coordinate with housekeeping, concierge, and other departments to deliver seamless service.
  • Uphold hotel policies and procedures while maintaining a positive and helpful attitude.

Qualifications:

  • Minimum diploma or relevant hospitality experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and time management abilities.
  • Proficient in computer skills, including hotel management software (PMS) and opera cloud preferred.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • A genuine passion for hospitality and exceeding guest expectations.

Tell employers what skills you have

Front Office
Microsoft Office
Lighting
Housekeeping
Exceptional Customer Service
Payroll
Customerfocused
Freight
Opera
Teamoriented
Time Management
Administrative Support
Service Excellence
Hotel Management
Shipping
Hospitality
Workplace Safety and Health

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