Executive - Customer Service Japanese Speaking

4 days ago


Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

[Job ID: 954258]

Responsibilities:
Customer Service (20%)

  • Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter
  • Always follow up on requests made by customers
  • Deliver excellent customer service at all times
  • Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.
  • Keep current promotion, tourist and local information provided for the card member up-to-date
  • Carry out the Sales promotion by offering good and attractive privileges or information to the card member (year-long offer)

Back-end support (80%)

  • Handling correspondence from Headquarters & translating documents from Japanese/English when necessary
  • Contribute to expand our bank's acceptance in Singapore by promoting the acceptance of our bank's card by shops and also usage of our bank's card by customers
  • Maintain and improve the relationships with current merchants and establish the relationships with new merchants
  • Visiting/contacting merchants to arrange for promotional deals with the company
  • Researching tourist locations/restaurants & conducting site visits
  • Article writing for Japanese magazines (based on merchants contacted/places visited)
  • Any other ad hoc duties assigned

Requirements:

  • Min 2 years' experience in the hospitality industry with strong customer service skills & ability to handle demanding customers
  • Proficiency in Japanese to liaise/negotiate with Japanese speaking customers
  • Good knowledge of all tourists related requirements and credit card matter
  • Intermediate PC skills
  • Good writing skills

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Tell employers what skills you have

Customer Service Skills
Communication
Sales
Internal Communications
Japanese Language
Translating
Hospitality Industry
Customer Service
Writing Skills
Magazines
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