IT CRM Business Analyst
3 weeks ago
The IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Key Responsibilities
- Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
- Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
- Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
- Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
- Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations.
- Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
- Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
- Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
- Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
- Provide on-site support to the sales team during National Sales Meetings.
- Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
- Support CommEx/CommOps in establishing new connections with other brands or business units.
Requirement :
- 5+ years of relevant experience in CRM (Veeva or Salesforce)
- Ability to communicate well, excellent organizational and follow through skills with the ability to prioritize.
- Strong analytical skills to research and resolve discrepancies.
- Ability to streamline processes and provide recommendations for prospective initiatives.
- Proven experience in Salesforce and Veeva Modules administration.
- Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong communication skills and the ability to provide support and training to users.
- Attention to detail and analytical skills to identify areas for improvement and optimize systems.
- Experience in SQL & data loading
CRM
Troubleshooting
Analytical Skills
Ability To Work Independently
User Stories
Translating
User Experience
Administration
SQL
Attention to Detail
Administrative Support
Business Analyst
Ability to Prioritize
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