Regional Omni-Retail System Support Analyst

3 weeks ago


Singapore WE-PLUS PTE. LTD. Full time
Roles & Responsibilities

Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

The candidate will be the L3 supports on Omni-Retail solutions and integrations with various platforms and coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands under our client’s beauty division in 10+ markets in APAC.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.


Main Responsibilities

System Maintenance and Support:

  • Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
  • Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
  • Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

  • Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
  • Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
  • Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

  • Analyze system usage and performance data to identify areas for improvement.
  • Participate in the design, testing, and deployment of new system features and updates.
  • Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

  • Maintain detailed documentation of system configurations, processes, and issue resolutions.
  • Generate and analyze reports on system performance, user feedback, and operational KPIs.

Relationships:

  • Internal: 800+ users and 30+ Internal Beauty Tech team across the Asia Pacific Region and Paris.
  • External: Consultants.


Qualifications & Experience

  • Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Minimum 1 year of experience in retail systems support, IT, or a related role.
  • Strong problem-solving and analytical skills.
  • Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
  • Strong understanding of retail operations and the role of technology in enhancing customer experience.
  • Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
  • Willing to work in a multi-brands and dynamic organization.
  • Strong technical skills mixed with good business understanding.
  • Willingness to travel to various retail locations within the region.
  • Excellent spoken & written English & good command of Mandarin is an advantage in order to effectively communicate with English and Mandarin-speaking stakeholders.
  • Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.

Tell employers what skills you have

Excellent Communication Skills
Customer Relationship
Troubleshooting
Web Services
Written English
Analytical Skills
Translating
Data Integration
Administration
Information Technology
Inventory Management
SQL
Problem Management
Power BI
Technical Support

  • Singapore WE-PLUS PTE. LTD. Full time

    Roles & ResponsibilitiesRole SummaryThe Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless...


  • Singapore This is an IT support group Full time

    About the Role:The Retail Manager will be responsible for developing and implementing retail strategies that drive sales and profitability through the Boutique Network. This includes managing commercial and people management tools, ensuring customer service and operational excellence, and promoting the Nespresso brand and consumer experience.Main...


  • Singapore Nestlé SA Full time

    **The Ideal Candidate:**We are looking for an experienced Retail Manager who is passionate about driving sales and profitability through the Boutique Network. The successful candidate will have a proven track record of developing and executing retail strategies that align with Nespresso's brand values and international guidelines.**Responsibilities...


  • Singapore OMNI-PLUS SYSTEM LIMITED Full time

    Roles & ResponsibilitiesJob Responsibilities:Support for implementation of new application system, including technical support. Assist to compose systems workflow, Business flow including writing and modifying documentation, unit testing and system analysis. Assist in support key user for data checking ensure clean data format in excel on migration...


  • Singapore adidas Full time

    Snr Specialist Omni Retail Activation EM Senior Specialist Omni Retail Activations – Emerging Markets Area : Emerging Markets Department : Brand Direct Reporting Line : Senior Manager Retail activations Subsidiary/country : Emerging Markets GSMS Grade : P1Purpose & Overall Relevance for the Organisation: In this role you will enable and drive the...

  • Retail Manager

    5 days ago


    Singapore This is an IT support group Full time

    POSITION SUMMARY As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence. A DAY IN THE LIFE AS A RETAIL MANAGER (NESPRESSO...

  • Retail operations

    5 days ago


    Singapore Apple Inc. Full time

    Retail Operations - Operations and Readiness Analyst Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology...


  • Singapore Omni-Health Pte Ltd Full time

    Job Overview:A leading healthcare company, Omni-Health Pte Ltd, is seeking a highly skilled Robotics Team Lead to manage its robotic automation systems and solutions.


  • Singapore This Is An IT Support Group Full time

    About UsAt Marina Bay Sands, we are committed to building a diverse, equitable and inclusive workforce. We believe in providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Job DescriptionWe are seeking a talented Brand Storyteller and Experience Curator to join our marketing team. In this role, you will be...


  • Singapore Lagardère Travel Retail Full time

    Job Overview:Lagardère Travel Retail seeks an experienced Operations Support & Admin Executive to join our team. The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and ability to work independently. The role involves providing administrative and operational support for our retail and dining...


  • Singapore This is an IT support group Full time

    Job DescriptionAs a Property Marketing Executive, you will be responsible for developing and executing omni-channel marketing campaigns across paid and owned channels. You will manage short- and long-term plans for business units under portfolio with clear deliverables and KPIs. You will also ensure timely delivery of marketing deliverables/collaterals,...


  • Singapore Omni-Health Pte Ltd Full time

    We are seeking a highly skilled System Integration Specialist to join our team at Omni-Health Pte Ltd.The successful candidate will have a strong background in robotic automation integration and implementation, with at least 4 years of proven experience and at least 2 years in a leadership or team management role. They will be responsible for integrating...


  • Singapore This is an IT support group Full time

    Job Summary:The Retail Manager is responsible for developing and executing retail strategies that drive sales and profitability through the Boutique Network. This includes managing commercial and people management tools, ensuring customer service and operational excellence, and promoting the Nespresso brand and consumer experience.Key Responsibilities:•...

  • Retail Manager

    5 days ago


    Singapore Nestlé SA Full time

    As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence. A DAY IN THE LIFE AS A RETAIL MANAGER (NESPRESSO SINGAPORE)You will...

  • Retail manager

    4 days ago


    Singapore Nestlé SA Full time

    As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence. A DAY IN THE LIFE AS A RETAIL MANAGER (NESPRESSO SINGAPORE)You will...


  • Singapore Apple Inc. Full time

    Job OverviewWe're looking for a highly motivated and detail-oriented Retail Operations professional to join our Retail Technology Operations & Readiness team. As an analyst, you'll be responsible for configuring and supporting the technology used in our Apple Retail Stores around the globe.

  • Retail Operations

    4 days ago


    Singapore APPLE SOUTH ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryImagine what you could do here. The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading...


  • Singapore This is an IT support group Full time

    **Company Overview**This is an IT support group that provides critical support to the P&C Divisional Finance Officer in managing APAC Region specific management reporting and business analysis functions.Key ResponsibilitiesPreparation of various regional/COG reports and commentary relating to financials (P&L tracker, production, acquisition, losses, Early...

  • Retail Manager

    2 days ago


    Singapore Nestlé Nespresso SA Full time

    POSITION SNAPSHOT Location: Office and Boutiques Company: Nespresso Singapore Full-time Position Summary As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer...


  • Singapore This Is An IT Support Group Full time

    Purpose The Regional Compliance Analyst will support the regional compliance function by assisting in the implementation of compliance programs and monitoring regulatory requirements across the Asia region. This role is essential for ensuring adherence to both local and regional policies in the insurance industry, providing an opportunity to develop...