Head of Security

3 weeks ago

Singapore BAES HOSPITALITY PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Oversee all aspects of security operations within the nightclub, including crowd control, access management, and the safety of guests and staff.
  • Ensure that all security personnel are well-trained, well-equipped, and performing their duties efficiently.
  • Manage the setup and operation of surveillance systems, including monitoring of CCTV feeds and other security technology.
  • Lead, train, and supervise a team of security officers, bouncers, and other security staff.
  • Provide ongoing training on conflict resolution, crowd management, emergency response, and company policies.
  • Develop a security schedule ensuring appropriate coverage for peak hours, events, and shifts.
  • Identify potential security risks or vulnerabilities within the nightclub environment and implement strategies to mitigate those risks.
  • Monitor guest behavior and enforce venue policies to ensure a safe and welcoming atmosphere.
  • Assess and plan for special events or large crowds, preparing additional security measures when needed.
  • Act as the lead security coordinator in the event of an emergency (e.g., fights, medical incidents, fire alarms, evacuations).
  • Ensure all incidents are handled professionally, quickly, and in line with legal and company protocols.
  • Collaborate with local law enforcement and emergency responders as needed for incidents or special events.
  • Ensure all security operations comply with local laws, licensing requirements, and nightclub regulations.
  • Prepare detailed security reports after incidents, including guest injuries, theft, altercations, and other disturbances.
  • Submit regular updates to management regarding security issues, recommendations for improvements, and any incidents.
  • Maintain a professional, friendly, and approachable demeanor while ensuring that all guests follow the venue's safety policies.
  • Handle any guest complaints or disputes related to security with a focus on conflict resolution and customer service.
  • Collaborate with management to enhance the overall guest experience, ensuring the nightclub maintains a reputation for safety and fun.
  • Build and maintain relationships with local law enforcement, fire departments, and emergency services.
  • Coordinate with authorities for special events or large crowds, ensuring smooth event security and compliance with safety regulations.

Job Requirements:

  • Proven experience (5+ years) in nightclub security, bouncer management, or a similar role.
  • Previous experience in managing a security team, particularly in a high-traffic, high-energy environment like a nightclub.
  • Strong understanding of crowd control, conflict resolution, and emergency management.
  • Knowledge of local laws and regulations related to nightclub security and alcohol service.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to handle stressful or high-pressure situations calmly and effectively.
  • First Aid and CPR certification (preferred).
  • Certifications such as Certified Protection Professional (CPP) or similar are a plus.
  • Ability to stand for extended periods and respond quickly in emergency situations.
  • Must be able to lift and assist in moving guests or equipment when necessary.
  • Ability to maintain a professional appearance and demeanor at all times.
  • Evening shifts and weekend work are required, with occasional late hours during peak times or special events.
  • Must be able to work in a noisy, crowded, and fast-paced environment.
Tell employers what skills you have

Licensing
Leadership
Security Operations
Enforcement
Conflict Resolution
Emergency Services
Approachable
CCTV
Surveillance
Emergency Response
Attention to Details
First Aid
Emotional Intelligence
Systems Engineering
Emergency Management
CISSP

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