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Customer Care Coordinator

1 month ago

Singapore RENTOKIL INITIAL SINGAPORE PRIVATE LIMITED Full time
Roles & Responsibilities

Description

  • Contract/Database administrator
  • Act as front-liner providing excellent customer service to both internal and external parties at all times
  • Performs creation, amendment, service suspension and termination of contract using in-house system
  • Generate and maintain sales report
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Assist Supervisor to resolve daily operation issues
  • Other adhoc duties as assigned by supervisor


Requirements

  • Minimum GCE N level
  • Resilient and is able to handle complaints and unpleasant customers
  • Familiarity or experience with Customer Service and Call Center preferred
  • Experience in a sales administration job scope will be an added advantage
  • Strong decision making and analytical abilities
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Computer literate, knowledge in Microsoft applications a must
  • Service-oriented, pleasant personality and able to work under pressure

Benefits

  • 5 day work week (8.30am to 5.45pm)
  • Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
  • Training provided
  • 16 days of annual leave
  • AWS
  • Medical and Dental benefits along with insurance coverage to our employees

Tell employers what skills you have

Customer Retention
International Business
Interpersonal Skills
Analytical Abilities
Purchasing
Customer Care
Administration
SAP
Business Services
Writing
Team Player
Customer Service
Decision Making
Shipping
Call Center

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