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Customer Care Officer
2 weeks ago
- Salary: $2,200 - $2,800
- Location: Geylang
- Working Day & Time: 5 Days work week; 8:45am - 5:30pm
- Handling Customer Enquiries & Feedback via various Communication Touchpoints - Call, Email, WhatsApp, and more
- Responding to service inquiries from customers, including scheduling appointments with technicians and providing updates to customers
- Following up on sales inquiries, collaborating with sales coordinators to create invoices and arrange deliveries for new orders
- Addressing feedback and offering additional details such as pricing and stock availability
- Supporting the sales team and coordinating product servicing with customers
- Managing the 1-to-1 exchange process and ensuring display sets are functioning correctly at the point of sale
- Supervising service partners and promptly attending to provided leads
- Providing product information to service partners and scheduling installations for customers
- Handling customer feedback related to service partners
- Minimum 2 years of relevant experience
Tell employers what skills you have
Sales, Customer Experience, Interpersonal Skills, Customer Care, Administration, Marketing, Product Information, Communication Skills, Customer Service, Scheduling, Pricing
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