Customer Care Officer

2 weeks ago


Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time
Roles & Responsibilities

Description

  • Location: Yio Chu Kang
  • Salary up to $2,500 with incentives.
  • 1 year contract
  • Monday to Friday: 8.30am to 6pm, Alternate half Saturday

Job responsibilities

  • Actively listen to customers to identify their needs and proffer recommendations/solutions suitable in meeting such needs.
  • Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, claims and complaints regarding employment disputes, workplace safety etc.
  • Identify issues relating to effectiveness and soundness of policies/procedures.
  • Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers, including upskilling to broaden knowledge thus serving many different groups and types of queries.
  • Ability to manage concurrent workstreams and work well in a fast-paced environment with constant introduction of new govt policies, requirements.
  • Ability to recognize crisis call and react immediately, yet calmly, to crisis situations and quickly build rapport with the callers and report to supervisors for further action.

Requirements

  • N level and above
  • Experience in customer service or call centre related role will be advantageous.
  • Able to work in a fast paced environment.
  • Able to start work in short notice.

Interested applicants, apply via MyCareersFuture & Whatsapp Zi Qi @ with
1. Full Name
2. Job & Interview Availability
3. Position Applied: "Customer Care Officer"
4. Updated Resume

Magdeline Tan Lay Min (R

Attn: Magdeline Tan

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

Tell employers what skills you have

Customer Service Skills
Management of Call Centre
call centre
Interpersonal Skills
Workplace Safety
Call Centre Management
front line customer service
Customer Satisfaction
Crisis Communications
Crisis Management
Customer Service
Managed the call centre
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