Data and Workflow Transformation Lead

4 weeks ago

Singapore AIA Singapore Private Limited Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Join us as Data and Workflow Transformation Lead today

Assist process owners to achieve success in their process and data workflow transformation journey.
Align and implement divisional strategies through process re-engineering / streamlining / optimization, data management and robotics automation to achieve enhanced process efficiencies.

The 'go-to' SME for process owners for advice on process automation and workflow/data management.

Responsibilities:
  • Perform as-is and to-be workflow analysis. Analyse factors that drive process performance.
  • Assess existing scope of work from multiple teams and implement an optimum architecture framework and consistent workflow standards/protocols.
  • Understand and find opportunities to leverage on analytics and technology to automate/streamline processes and reports.
  • Redesign process using advance data/workflow/automation tools and coordinate end-to-end change.
  • Perform data analysis to identify trends, patterns, and correlations that can drive business decisions and change.
  • Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
  • Design and build interactive dashboards and reports using Tableau/Power BI to present data insights in a visually appealing and easily understandable manner.
  • Conduct briefings/workshops to familiarise process owners on new workflows and processes.
  • Conduct regular skills training (eg. SQL, Alteryx, workflow, data analysis) for department members to transfer knowledge and uplift overall capability.
  • Support other initiatives driven by Tech or other Business units and ensure alignment with division/department's objectives.
  • Lead the evaluation of new workflows, processes and technologies with the objective of improving productivity, efficiency, cost management and increasing end-user experience satisfaction.

Requirements:
  • A Bachelor's Degree in Business IT, Computer Science or a related field is required.
  • Minimum 4 years of relevant working experience in process/workflow. improvement, automation, AI, engineering or data-related roles.
  • Knowledge of SQL for data querying, manipulation, and analysis.
  • Experience with Alteryx or similar ETL (Extract, Transform, Load) tools to process and integrate data from disparate sources.
  • Proficient in Excel, VBA, Outlook Macro, Power BI.
  • Knowledge of best practices, process improvement methodologies (Lean, Six Sigma, TQM etc), digitalization and techniques for implementing automation to streamline insurance/finance and administrative processes is an added advantage.
  • Strong problem-solving skills with the ability to identify issues and propose effective solutions.
  • Proficient communications skills to effectively collaborate with the team

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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