Associate, Onboarding

2 weeks ago

Singapore METACOMP PTE. LTD. Full time
Roles & Responsibilities

Position Overview:

The Onboarding & Transaction Monitoring Associate will play a crucial role in ensuring smooth onboarding processes for new employees and effectively monitoring transactions to prevent fraud and ensure compliance. This dual-role position requires a unique blend of strong organizational skills, attention to detail, and analytical abilities.

Key Responsibilities:

Transaction Monitoring duties (70%):

  • Monitor and review financial transactions for suspicious or irregular activities, ensuring compliance with internal policies and regulatory standards.
  • Analyze transaction data using specialized software and tools to identify patterns or anomalies that may indicate fraudulent behaviour.
  • Prepare and submit reports on transaction monitoring findings, including detailed documentation of investigations and outcomes.
  • Collaborate with the compliance team to ensure timely resolution of flagged transactions and implement corrective actions as needed.
  • Stay updated on industry trends and regulatory changes related to transaction monitoring and fraud prevention.

Onboarding duties (30%):

  • Working closely with Relationship Managers to support clients in the on-boarding process and provide support post on-boarding
  • Responsible for liaising with clients on collection of documentation and performing client screening for new and existing accounts in accordance with the regulatory requirements and ensuring completeness and validity
  • Conduct customer due diligence for new and existing accounts and raise escalations, where necessary, to Compliance.
  • Understand customers’ needs, provide appropriate solutions and attention promptly to consistently deliver excellent quality service to achieve total customer satisfaction.
  • Adhere to professional standards of behaviour & conduct in dealing with customers.
  • Solicit customers’ feedback and identify problem trends for improvement actions.
  • Proactively communicate with key stakeholders and work with the different business units to address and resolve issue for customers

Requirements:

  • Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent work experience.
  • Proven experience in onboarding processes and/or transaction monitoring, preferably in a financial services or related industry.
  • Fresh graduates, with good attitude and willingness to learn, are welcomed.
  • Strong analytical skills with the ability to identify and address potential issues or discrepancies.
  • Excellent organizational and communication skills, with a keen attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with onboarding software and transaction monitoring tools.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Familiarity with relevant regulatory requirements and industry best practices.

Tell employers what skills you have

Onboarding
monitoring tools
Microsoft Office
Due Diligence
suspicious transactions
Corrective Actions
Analytical Abilities
Risk
Transaction Due Diligence
Financial Transactions
compliance policy
Attention to Detail
client confidentiality
Fraud Prevention
handling sensitive information
Customer Satisfaction
Reporting
Regulatory Requirements
Screening
Financial Services

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