Information Technology

1 month ago

Singapore SINGAPORE AIRLINES LIMITED Full time
Roles & Responsibilities

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

  • Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
  • Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
  • Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
  • Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
  • Serve as the Point of Contact for IT initiatives’ performance, services and changes.
  • Facilitate system and service handover to the IT operations for any new applications and major enhancements
  • Any relevant ad-hoc duties

Requirements

  • Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
  • Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
  • Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
  • Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
  • Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
  • Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
  • Knowledge and experience in DevOps and Agile
  • Responsive to dynamic environment
  • Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
  • User-Oriented with good appreciation of business operations
  • Diligent and willing to work beyond office hours
  • Independent, Self-motivated and result driven

Tell employers what skills you have

JSON
Usability
IT Service Management
Azure
DevOps
VMware
Agile
Scripting
JavaScript
IT Operations
Python
WinTel
ITIL
ServiceNow
Orchestration
CAD
Linux
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