See more Collapse

Account Manager

4 weeks ago

Singapore VOUCH SG PTE. LTD. Full time
Roles & Responsibilities

ABOUT US

Vouch is an award-winning travel-tech company that offers customised digital solutions for streamlining hotel operations and enhancing guest experience. Running a hotel really shouldn’t be this hard, and we’re on a mission to simplify it with our intuitive products that make running a hotel fun again.


THE ROLE

We are looking for an Account Manager that will be working closely with our hotels team in onboarding our solution, identifying success metrics while maintaining relationships with our Clients. You will be sharing best practices and make recommendations on how to achieve business outcomes; improve productivity, drive incremental revenue, and draw inferences from the data to inform our clients in achieving their success outcome. You will need to be self-driven, have good critical thinking skills, analytical abilities, effective verbal & written communication, and time management skills.


KEY RESPONSIBILITIES

  • Client Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders in your assigned market. l Serve as the primary point of contact for your clients, ensuring their needs are met and concerns are addressed promptly.
  • Churn Reduction Strategies: Identify at-risk accounts and implement strategies to retain them. Analyze client usage data to proactively address potential churn indicators. Conduct regular check-ins and business reviews with clients to ensure they are achieving their goals with our platform.
  • Onboarding and Training: Assist new clients with the onboarding process to ensure a smooth transition to our platform. Provide training and support to clients to help them fully utilize our features and services.
  • Issue Resolution: Quickly and effectively resolve client issues, coordinating with internal teams as necessary. Monitor and manage client support tickets to ensure timely resolution.
  • Upsell Opportunities: Identify and assess potential upsell opportunities within your client base. Proactively promote additional features and services to clients that will enhance their experience and drive further value.
  • Feedback and Improvement: Gather and relay client feedback to the product development team to inform future enhancements. Stay informed about industry trends and competitive offerings to provide clients with relevant insights. Act as a liaison between hotel clients and our product and sales teams. Collaborate with the sales team to ensure alignment on client strategies and upsell opportunities.
  • Performance Metrics: Track and report on key performance indicators (KPIs) related to client retention, satisfaction, and upsell success. Develop and implement action plans based on performance data to improve client outcomes.

REQUIREMENTS

  • Education: You have attained Bachelor’s Degree or equivalent
  • Experience: You have prior experience in hotel operations or have worked closely with hotels
  • Customer-centric & Service-Oriented: You show empathy to adapt your speech according to your interlocutors and focus on contributing to the customer success.
  • Communication skills: You possess maturity, presence, and experience in building trust with senior decision makers and articulating business value to key decision makers.
  • Logical & Analytical: You are able to think analytically and show adeptness in solving complex problems.
  • Travel: You must be available for occasional travel to client's site (within Singapore and abroad).
  • Languages: You speak and write fluently in English

---------------------------------------------------------------------------------------------------------------------------------------------------

Please note that by applying to this position, you hereby consent to the collection, use and/or disclosure of your personal data by Vouch SG Pte. Ltd. for assessing and evaluating your suitability for employment/appointment and for facilitating compliance with any laws, customs and regulations which may be applicable to us. Personal Data includes but not limited to personal particulars, contact details, education details etc. You agree that VOUCH SG PTE. LTD. shall be entitled to keep your personal data for as long as is appropriate for us to fulfill our legal obligations in accordance with applicable law.


Tell employers what skills you have

Account Management
Streamlining
Assessing
Customer Experience
Critical Thinking
Analytical Abilities
Relationship Management
Customer Success
Written Communication
Compliance
Advocate
SaaS
Communication Skills
Customer Satisfaction
Product Development

We have other current jobs related to this field that you can find below

  • Data Collection Executive

    2 weeks ago

    Singapore Moiboo software - Reach Account Full time

    JOB ROLE Visiting 25 retail stores for cold calling and market research everyday Setup at least one demo for the Sales Manager from these cold calls To followup with the customers and Convert Demos into salesEXPERIENCE Fresher are okay No education qualifications neededWHATS NEEDED A Laptop with InternetSALARY Fixed $1000 per month Variable First sale 10%2,...

  • Account Manager

    2 weeks ago

    Singapore GRID PRIVATE LIMITED Full time

    ASST ACCOUNT MANAGER / ACCOUNT MANAGER:(A&P, DESIGN & EVENT):Assistant account manager/Account manager is responsible for achieving sales and / or profitability objectives, typically from new clients or accounts. Assistant account manager/Account manager identify marketplace opportunities, prospect and engage new clients, develop proposals, and manage the...

  • Accounting Manager

    2 weeks ago

    Singapore WETALK EDUCATION CENTRE PTE. LTD. Full time

    Responsibilities of this role includes managing and overseeing the daily operations of incoming and outgoing payments of Wetalk Education Pte Ltd. and its subsidiaries including but not limited to the abovementioned.The Accounting Manager will delegate, supervise, and participate in accounting department tasks, oversee the recording, tracking, and reporting...

  • accounts manager

    2 weeks ago

    Singapore BIG - FOOT LOGISTIC PTE LTD Full time

    Roles & ResponsibilitiesThe Accounts Manager is responsible for overseeing the financial activities of the company, managing the accounting team, and ensuring compliance with accounting standards and regulations. This role involves financial reporting, budgeting, forecasting, and providing financial insights to support decision-making.*Key...

  • Accounts Manager

    2 months ago

    Singapore SUNJET ALUMINIUM INTERNATIONAL PTE LTD Full time

    Roles & ResponsibilitiesACCOUNTS MANAGERJOB DESCRIPTION· Oversees the full set of accounts and the accounts team· Manages company cash flows as well as AR & AP aging· Preparation and checking of management reports· GST and tax reporting· Liaison with the auditors, company secretary, banks, Government agencies and...

  • Accounting Manager

    2 weeks ago

    Singapore ROYAL CONSTRUCTION & SERVICES PTE. LTD. Full time

    Accounting ManagerCompany: ROYAL CONTRUCTION & SERVICES PTE. LTD.Location: Singapore.**Salary Range: SGD About Us:RCS is a construction Industry. We are a growing company with a strong track record of success. We are looking for a talented and experienced Accounting Manager to join our team.Responsibilities: Oversee all accounting operations, including...

  • Account Manager

    2 weeks ago

    Singapore YEW AIK HUNG (PRIVATE) LIMITED Full time

    Job Title: Account Manager.Key Responsibilities:- Full Set Account Management:Maintain accurate and up-to-date financial records, including accounts payable, accounts receivable, general ledger, and reconciliations.Prepare and process accounting entries, including journal entries, accruals, and adjustments, ensuring compliance with accounting standards and...

  • Manager, Accounting

    4 weeks ago

    Singapore Riot Games Full time

    Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Since then, Riot has released multiple titles and has become a leader in global esports. Players form the foundation of our community...

  • Manager, Accounting

    3 months ago

    Singapore Riot Games Full time

    Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Since then, Riot has released multiple titles and has become a leader in global esports. Players form the foundation of our community...

  • Manager, Accounting

    2 months ago

    Singapore Riot Games Full time

    Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Since then, Riot has released multiple titles and has become a leader in global esports. Players form the foundation of our community...

  • Manager, Accounting

    4 weeks ago

    Singapore Riot Games Full time

    Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Since then, Riot has released multiple titles and has become a leader in global esports. Players form the foundation of our community...

  • Account Manager

    2 months ago

    Singapore STELLA CHEMIFA SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:• Oversee Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), monthly, and yearly closing processes, managing full sets of accounts.• Prepare journals and perform data entry tasks.• Ensure timely closure of month-end and year-end accounts.• Develop and maintain accounts schedules.• Prepare...

  • Accounts Manager

    2 weeks ago

    Singapore GO GO DIGITAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob briefWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. As we are trying to expand into foreign market, we require that...

  • Accounting Manager

    2 weeks ago

    Singapore JONG HAP CONSULTING PTE. LTD. Full time

    Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager Advanced computer skills on MS Office, accounting software and databases Ability to manipulate large amounts of data Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations High attention to detail and accuracy Ability to...

  • Account Manager

    2 weeks ago

    Singapore EVERTECH CONSTRUCTION & ENGINEERING PTE. LTD. Full time

    A Bachelor's Degree or Diploma in Accounting, Finance or Business. At least 13 years of experience in managing effective managing corporate functions such as Accounting and/or Finance Having an accounting/finance experience in the construction industry will be an advantage. External/ Internal audit experience is preferred. Successful track record of account...

  • Accounting Manager

    2 weeks ago

    Singapore LSH INDUSTRIAL SOLUTIONS PTE. LTD. Full time

    Accounting and Administration ManagerWe are looking for an Accounting Manager / Assistant Manager to supervise, track, evaluate and perform day-to-day accounting activities. Accounting Manager / Assistant Manager responsibilities include establishing financial status by developing and implementing systems for collecting, analysing, verifying and reporting...

  • Accounts Manager

    2 weeks ago

    Singapore WATCH WATER (S) PTE. LTD. Full time

    ACCOUNTS MANAGER Oversees the full set of accounts and the accounts team Manages company cash flows as well as AR & AP aging Preparation and checking of management reports GST and tax reporting Liaison with the auditors, company secretary, banks, Government agencies and interdepartments Advises the management on financial mattersJOB REQUIREMENTS Degree or...

  • Accounting Manager

    2 months ago

    Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesA market leader in the Information Technology industry is seeking a Regional Accounting Manager to join their fast-growing organisation.This is a regional role, where you will be in charge of daily accounting operations such as the month-end closing for SEA entities, compliance and risk management, as well as the accounts payable and...

  • Accounts Manager

    1 month ago

    Singapore GO GO DIGITAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob briefWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. As we are trying to expand into foreign market, we require...

  • Accounting Manager

    2 weeks ago

    Singapore AISHWARYA WHOLESALE AND TRADING PTE. LTD. Full time

    Manage and oversee the daily operations of the accounting department Monitor and analyze accounting data and produce financial reports or statements Establish and enforce proper accounting methods, policies and principles Coordinate and complete annual audits Provide recommendations Improve systems and procedures and initiate corrective actions Assign...