Senior ServiceNow Consultant
6 days ago
Our client specializes in software transformation and technology operations enhancements.
They are seeking an experienced Senior Technical Consultant, responsible for building strong relationships with clients and proposing services that will push them towards value realisation and achieving their mid-term business goals.
Oversees project lifescyle, plan and deliver ServiceNow projects while collaborating with internal & external senior stakeholders
Responsibilities
- Lead the implementation, customization, and optimization of ServiceNow ITSM, ITOM, and CMDB solutions.
- Conduct process workshops to align ITSM and ITOM frameworks with business requirements.
- Design and implement Service Catalog workflows, ITIL processes, and integrations with external systems.
- Ensure solutions align with ServiceNow best practices and industry standards.
- Extend the ServiceNow data model to support ITSM, CMDB, and CSDM requirements.
- Provide 2nd/3rd level support, troubleshooting, debugging, and enhancements using JavaScript and server-side development.
- Develop and maintain system documentation, reports, dashboards, and notifications.
- Work with stakeholders to scope new opportunities and design scalable solutions.
- Stay up to date with ServiceNow releases and industry trends to drive platform improvements.
Responsibilities
- 5+ years of experience as a ServiceNow Administrator or Consultant.
- Strong expertise in ServiceNow platform configuration, customization, and administration.
- Familiarity with ITIL framework and hands-on experience with ITSM, ITOM, CMDB, and CSDM modules.
- ServiceNow CSA and CIS certifications (preferred).
- Experience working in agile environments, defining user stories, and leading UAT.
- Strong analytical, communication, and stakeholder management skills.
Management Skills
UAT
Troubleshooting
HTML
SOAP
User Stories
Agile
JavaScript
UI
Administration
ITIL
ServiceNow
Debugging
Stakeholder Management
Business Requirements
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