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Customer Support Engineer

2 months ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

Responsibilities:

Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA Coordinate with equipment vendors and 3rd part suppliers to resolve issues Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers Participate in adhoc projects when required

Requirements:

Possess NITEC certification or Diploma in IT or relevant discipline Experience in desktop support and good working knowledge in Windows OS, Basic Network experience Minimum 2 to 3 years experience in customer support environment will be an added advantage Able to work under pressure and independently in a team environment Must be able to work in a fast-paced and dynamic environment Willing to travel around Singapore to multiple sites Able to work on rotating shifts including night shift Able to work on weekend and public holiday