Senior Manager, Operations Strategy

2 weeks ago

Singapore AIRWALLEX (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

What you’ll do

As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains within the overarching aim to improve our global customer experience as well as uplifting the internal operational efficiency. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

This role is based in Shanghai, Singapore or Hong Kong.

Responsibilities:
  1. Identify and drive strategic projects to improve our global customer experience and our internal operational efficiency;
  2. Take a data driven approach to problem solving;
  3. Work across functions to ensure stakeholder alignment and deliver desired outcomes;
  4. Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies;
  5. Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams.
Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:
  1. 6-8 years of experience, preferably with a fast growing tech startup or top-tier strategy/management consulting or equivalent;
  2. Strong analytical and problem solving skills essential;
  3. Exceptional stakeholder management and influencing skills;
  4. Self-starter that can identify and prioritize opportunities to focus on;
  5. Excellent written and verbal communication and presentation skills
  6. Bachelor’s degree or equivalent
Preferred qualifications:

Technology, financial services and/or experience in a high growth environment is advantageous.


Tell employers what skills you have

Influencing Skills
Leadership
Treasury
Streamlining
Microsoft Excel
Verbal Communication
Customer Experience
Customer Support
Problem Solving
Strategy
Communication Skills
Presentation Skills
Consulting
Stakeholder Management
Financial Services

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