Reservations Manager

2 weeks ago


Singapore SWEET POTATO PROJECT PTE. LTD. Full time
Roles & Responsibilities

Job Description

Lead the restaurant guest relations program under the guidance of the Guest Experience Manager


Job Details

  1. Provide superior guest service
  2. Lead the guest relations department
  3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
  4. Maintain a prominent visible presence daily.
  5. Respond appropriately to complaints, escalating as necessary.

Qualifications

  1. Mastery of simple, direct and warm greeting protocol.
  2. Knowledge of standard procedure with regards to high level high volume restaurant service.
  3. Experience in managing reservation chain of command.
  4. Comfort with equipment standard functions, including booking platform, POS and all guest management software and databases.
  5. Self starter with ability to manage deadlines of self and others.

Keys to success

  1. Time management.
  2. Constant feedback and reporting of issues as they arise.
  3. Willingness to carry out any other duties as required by the operation.
  4. Enable a positive work environment among team.
  5. Positive personal presence at all times.

Tell employers what skills you have

Analytical Capability
Restaurants
online reservations
Guest Relations
Time Management
Communication Skills
Customer Satisfaction
Booking reservations
Customer Service
Hospitality

  • Singapore Peninsula Excelsior Singapore, A Wyndham Hotel Full time

    Reservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations,...


  • Singapore Worldwide Hotels Management (v) Pte. Ltd. Full time

    Job DescriptionDemonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors.Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures.Controls the team's annual operating budget, reviews staff...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors. Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures. Controls the team's annual...

  • Reservations Officer

    1 month ago


    Singapore CARLTON HOTEL (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities1. Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional manner2. Ensures all booking details are accurately entered into the computer system3. Responds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential...

  • Reservation Officer

    4 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Making reservations for customers based on their various requirements and budgetary allowances.Ensure all information pertaining to reservations is properly entered into the system on a timely manner.Assist to check on room availability.Process and monitor advance deposits/prepayment on reservations.Prepare invoices and sending confirmation details to...

  • Reservation Agent

    12 hours ago


    Singapore Craig Road Property Holdings Pte. Ltd. Full time

    What do we expect from youUnder the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length...


  • Singapore Mercure Singapore Bugis Full time

    Duties and ResponsibilitiesReporting directly to the Assistant Reservations Manager, the Reservations .Executive is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing...


  • Singapore MERCURE SINGAPORE BUGIS Full time

    Roles & ResponsibilitiesDuties and Responsibilities Reporting directly to the Assistant Reservations Manager, the Reservations .Executive is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. Work closely with all Front Office and Sales & Marketing colleagues, and in particular,...

  • Reservations Officer

    1 month ago


    Singapore CARLTON HOTEL Full time

    Job Responsibilities Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional mannerEnsures all booking details are accurately entered into the computer systemResponds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential mannerFiles and maintains...

  • Reservations Agent

    6 days ago


    Singapore MERCURE SINGAPORE BUGIS Full time

    Roles & ResponsibilitiesDuties and Responsibilities Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales &...

  • Reservations Officer

    1 month ago


    Singapore CARLTON HOTEL Full time

    Job Responsibilities Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional mannerEnsures all booking details are accurately entered into the computer systemResponds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential mannerFiles and maintains...

  • Reservations Agent

    5 days ago


    Singapore Mercure Singapore Bugis Full time

    Duties and ResponsibilitiesReporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservations Officer

    4 weeks ago


    Singapore Carlton Hotel (singapore) Pte Ltd Full time

    Job Responsibilities1. Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional manner2. Ensures all booking details are accurately entered into the computer system3. Responds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential manner4. Files and...

  • Reservations Officer

    4 weeks ago


    Singapore Tpc Hotel Pte. Ltd. Full time

    Job Responsibility Reservations/OTS Agent:Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.Report directly to the Reservations ManagerBe well versed in ResavisonWork closely with all Front Office and Sales & Marketing providing lead advice and constant 'feedback' concerning both enquiries and...


  • Singapore SHANGRI-LA HOTEL LIMITED Full time

    Roles & ResponsibilitiesAs a Reservation Executive, We Rely On You To Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities Assist to maintain effective booking processes and follow through guest bookings Deliver an exceptional customer experience at the point of booking with both...


  • Singapore Hilton Full time

    Position StatementA Reservations Executive is responsible for ensuring the smooth and efficient operations of the Reservations department in the hotel's continuing effort to deliver outstanding guest service and maximizing room revenue with focus on achieving and exceeding revenue targets.What will you be doing?As Reservations Executive, you will be...

  • Reservation Officer

    1 month ago


    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    3 weeks ago


    Singapore ANDAZ SINGAPORE Full time

    Roles & ResponsibilitiesCome join us to express your Andaz as Reservations Agent if the following describes you.You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Agent, you will be responsible...


  • Singapore Hilton Singapore Orchard Full time

    Position StatementA Reservations Executive is responsible for ensuring the smooth and efficient operations of the Reservations department in the hotel's continuing effort to deliver outstanding guest service and maximizing room revenue with focus on achieving and exceeding revenue targets.What will you be doing?As Reservations Executive, you will be...

  • Reservation Officer

    4 weeks ago


    Singapore Hoi Hup Novena Pte. Ltd. Full time

    JOB SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type....