Executive, Applications support
2 months ago
THIS IS A 2-YEARS RENEWABLE/ CONVERTIBLE CONTRACT ROLE
Responsibilities:
- To oversee DCS's applications such as ERP, CMS and Intranet sharepoint.
- Provide incident management per ITIL standards.
- Liaising with external vendors to manage vendor system upgrades and implementation
- Ensure that IT-related tickets are resolve promptly and meet the Service Level Agreement set by the department.
- Ad-hoc tasks like Account Management for certain applications, Infrastructure supports and any assigned tasks.
- Regularly check and update Internal IT Policies / SOP / documentations.
- To support and maintain DCS corporate website by providing friendly user experience / support and identifying customer user journey.
- To oversee projects in DCS by applying project management and Software Project Lifecycle knowledge
- To transform DCS's processes into automation processes to enhance productivity and efficiency.
- To develop and design process workflow based on requirement define by end-users.
- To draft technical documentation on each workflow and conduct training to stakeholders using them
Requirements:
- Fresh Grads / Diploma in IT / Computer Science.
- Good understanding of information system technologies and software application.
- Knowledge of scripting language (PowerShell, Python, HTML5, Javascript)
- Basic troubleshooting skills and L1 support for the ERP, CMS (Website support), other in-house applications support.
- Strong fundamentals in software engineering. Data structures and algorithms.
- Proficiency in Power BI and data analytics will be an advantage.
- Experience in frontend and backend web application development will be an advantage.
Tell employers what skills you have
DCS
Troubleshooting
ERP
Powershell
Scripting
JavaScript
International Education
HTML5
Service Level
Multilingual
SharePoint
Web Application Development
ITIL
Applications Support
Power BI
Incident Management
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