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Assistant Centre Manager

1 month ago

Singapore ENIGMA (GWC) PTE. LTD. Full time
Roles & Responsibilities

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Mission of the Role

The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Job Responsibilities

  1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
  2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
  3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
  4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
  5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
  6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
  7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
  8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
  9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

  • The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
  • The successful applicant must be available to work on both weekends, with two weekdays off days.
  • We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
  • Strong verbal and written communication skills are essential for effective collaboration and leadership.
  • Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
  • The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

  • Work Incentives of up to $1,400* per month
  • Medical and Insurance Coverage
  • Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
  • In-House Learning, Development, and Training are provided
  • Professional Career Development Opportunities
  • Complimentary Music Lessons
  • Vibrant and Supportive Company Culture
  • Work Equipment including IT Devices is provided

Tell employers what skills you have

Violin
Customer Retention
Piano
Mentoring
Performance Enhancement
Transparency
Customer Relationship Management
Channel
Event Management
Mentorship
Voice Lessons
Revenue Growth
Customer Satisfaction
Customer Communication