Assistant Centre Manager
3 months ago
Company: Aureus GroupPte.Ltd
Position:Assistant Centre Manager
Location:Singapore
Compensation: $3,500 monthly(+ monthly sales incentives up to $1,400)
Mission of thePosition
The primarymission for the Assistant Centre Manager is to actively support andcontribute to the overall success of the Aureus centre under theirpurview. Working directly with the Centre Manager, the AssistantCentre Manager plays a pivotal role in executing the establishedsales strategies and systems. The focus will be on achievingbusiness and revenue growth, elevating customer satisfactionlevels, and enhancing employee satisfaction within the assignedcentres.
The Assistant Centre Managerdrives scalable sales initiatives aligned with divisional goals,fostering a positive environment through proactive collaboration.Primary responsibilities involve driving sales and eventmanagement, overseeing day-to-day operations, executing trainingprograms, and providing mentorship to staff. Tasked with optimizingstrategies to meet and exceed set goals. The Assistant CentreManager actively contributes to performance enhancementinitiatives, coordinating events and marketing campaigns tomaximize growth productivity.
KeyResponsibilities
- Performance Enhancement andFeedback- Regularly evaluating the front desk team'sperformance in providing excellent service, effective customercommunication, sales proficiency, positive customer experiences,professional conduct, and packaging through a 360-degree feedbackloop involving various stakeholders for centre under theirpurview.
- Enhance CentreExperience- Administering and overseeing logisticaland facilities maintenance operations to ensure a seamless andwell-maintained working environment, comparable to a 5-star hotelexperience. This encompasses upkeep, cleanliness, and overallexperiential quality.
- Sales andGrowth- Achieve assigned monthly lead generation,sales/ enrolments and lead-conversion targets, in addition to anyother targets that may be set by the management in relation tocentre growth. Cultivate team members through effectiveon-the-ground mentoring and ensure they achieve their individualmanagement-assigned targets.
- Workplace Culture andEtiquette- Promoting a positive work environmentaligned with company values. Execute initiatives to addresschallenges and organize staff welfare events, aiming to achieve atarget employee satisfaction index score.
- Customer Relationship Management-Ensure customer retention by promoting adeptproblem-solving skills and upholding high service standards amongteam members. Drive the team to do their very best in findingoptimal solutions that align with both customer needs and companyobjectives, with the ultimate goal of reaching a target customersatisfaction index score.
- Communication and Transparency-Ensuring consistent and aligned communications withthe company's core values across all channels. Proactivelycommunicate any issues or potential concerns to the management teamto foster a collaborative and responsive approach.
- Aureus Curriculum System-Guaranteeing the full adoption and attainment of setgoals for the Enigma system by ensuring compliance with alldirectives.
- Documentation andReporting- Tracking and reporting team evaluations,development, and improvement plans.
- Ad- Hoc- Performing andfulfilling additional duties as assigned by theManagement.
KeyCriteria/Requirements
- The applicant should have a minimum of 2 years ofexperience in the related field and at least 1 year in ateam-leader position.
- The successfulapplicant must be available to work on both weekends, with twoweekdays off days.
- We are looking forindividuals with a strategic mindset and the ability to thinkcritically in various sales situations.
- Strong verbal and written communication skills areessential for effective collaboration andleadership.
- Goal-driven individuals withthe ability to focus and prioritise tasks that drive the growth ofthe centre
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