Retail Area Manager
4 days ago
Job Summary:
The Retail Area Manager is responsible for overseeing the performance and operations of multiple retail stores within Singapore. This role ensures that stores meet sales targets, maintain high customer service standards, and operate efficiently. The Area Manager will lead, coach, and develop store managers while implementing company strategies to drive business growth.
Key Responsibilities:1. Sales & Performance Management- Monitor and analyze sales performance across stores, identifying areas for improvement.
- Develop and execute strategies to achieve revenue and profitability targets.
- Implement promotional activities and ensure consistent execution at all locations.
- Ensure that all stores operate according to company policies and local regulations.
- Conduct regular store visits to assess operational efficiency and compliance.
- Oversee inventory management and stock replenishment to minimize losses.
- Recruit, train, and mentor store managers and key team members.
- Conduct performance reviews and provide feedback to enhance employee development.
- Foster a positive and motivated work environment across all stores.
- Ensure all stores deliver exceptional customer service.
- Maintain brand consistency in store presentation, product display, and service quality.
- Address customer complaints and implement solutions for improvement.
- Develop and manage budgets for each store, optimizing cost efficiency.
- Monitor expenses, control shrinkage, and identify opportunities to improve profitability.
- Prepare reports on financial performance and provide insights for business decisions.
- 3-5 years of experience in retail management, with multi-store oversight.
- Strong leadership, coaching, and team-building skills.
- Excellent communication and problem-solving abilities.
- Ability to analyze sales data and implement strategies for growth.
- Proficiency in MS Office and retail management software.
- Willingness to travel between store locations.
- Competitive salary with performance-based bonuses.
- Travel and expense allowances.
- Employee discounts and career advancement opportunities.
Product Knowledge
Coaching
Store Operations
Sales
Budgets
Leadership
Budget Management
Customer Experience
Team Development
Exceptional Customer Service
Shrinkage
MS Office
Inventory Management
Compliance
Customer Service
Performance Management
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