Food & Beverage Supervisor

4 weeks ago


Singapore M.R.N F&B PTE. LTD. Full time
Roles & Responsibilities


Job Responsibilities


  • Report to Restaurant Manager
  • Maintain outlet service quality and display good customer relation skills
  • Ensure food quality and presentation are up to standard and manage service recovery
  • Manage peak periods effectively with good hosting and queue management skills
  • Display good supervisory skills with ability to assign and delegate duties among staffs
  • Plan outlet schedule and deployment
  • Manage staff discipline and performance issues
  • Execute outlet administrative duties and management reporting
  • Maintain restaurant hygiene and upkeep
  • Achieve sales target and manage maintenance, labour and food cost
  • Improving procedures and systems
  • Conducting basic training and ensure SOPs are adhered to
  • Motivate team members and maintain a high level of team cohesiveness
  • Manage site/outlet and equipment maintenance
  • Any other duties assigned
  • Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
  • Planning of the daily outlet operations in the absence of Manager.
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
  • accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
  • Take F&B orders according to customer requirements and preferences.
  • Deliver F&B services in accordance to departmental standards and procedures.
  • Ensure that all F&B are served according to service standard.
  • Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue.
  • Apply necessary precautions with regards to the resturant food safety and hygiene standards
  • Facilitate the smooth running of the department through adequate supply of materials and equipment.
  • Handle customer complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
  • Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management.
  • Assist other F&B outlets with their operations during peak times or when required.
  • Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanotation and hygiene rules & regulations.

Qualifications / Experience

  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, Powerpoint
  • Good communication and customer contact skills

Summary of role requirements:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role

Tell employers what skills you have

Management Skills
Sales
Food Safety
Food Quality
Customer Contact
Supervisory Skills
Service Recovery
PowerPoint
Equipment Maintenance
Excel

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