![IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Software and Application Manager
4 weeks ago
· Must have over 10 years of experience in managing and maintaining the ServiceNow platform to ensure its smooth operation.
· Adept to Configure and enhance core application including, but not limited to: Service Catalog, Service Portal, Knowledge Base, Change Management, Dashboards, and Reporting
· Expert to Load, manipulate, and maintain data between ServiceNow and other systems along with integration.
· Participate in deployment of features and ServiceNow releases.
· Make recommendations and participate in implementing ServiceNow requirements and solutions.
· This role involves acting as a bridge between the team and ITS leadership. You will oversee the development, deployment, and continuous enhancement of ServiceNow solutions that align with the Program’s strategic aims and address the dynamic requirements.
· Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans.
· Must have a good track record of Telecom end-to-end IT architectures/solution/data design/consulting/platform experience across OSS/BSS and billing domains and large-scale global telecom operators offering B2B enterprise services/solutions.
· Software and Application Manager (SN) will collaborate with cross-functional delivery teams to guarantee ServiceNow meets business and end-user needs and liaise with business stakeholders to refine and augment the products continually.
· Experience for Large data migration projects (Mandatory) including ETL Informatica and Cloudera.
· Expertise with ServiceNow development, such as scripting, workflows, and integrations.
· Extensive experience in Data modelling for resource/service products and databases. E.g., Granite XNG and the Amdocs Network Inventory platform/tools.
· Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
· Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
· Thrive in ambiguity with proven track record of out of the box problem solving skills.
· Experience with software development methodologies such as Agile or Waterfall is desirable.
Tell employers what skills you have
IT Service Management
PHP
Change Management
Critical Thinking
Informatica
MySQL
Operations Management
Agile
Scripting
ETL
IT Operations
Data Migration
ServiceNow
Bridge
Databases
Software Development
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