![IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Software and Application Manager
1 week ago
- Must have more than 10 years of experience managing and maintaining the ServiceNow platform for smooth operation.
- Adept at Configuring and enhancing core applications, including Service Catalog, Service Portal, Knowledge Base, Change Management, Dashboards, and Reporting.
- Expert in Loading, manipulating, and maintaining data between ServiceNow and other systems, including integration.
- Participate in feature deployment and ServiceNow releases.
- Provide recommendations and assist in implementing ServiceNow requirements and solutions.
- Act as a liaison between the team and ITS leadership, overseeing the development, deployment, and continuous improvement of ServiceNow solutions aligning with strategic goals.
- Capable of navigating complex and cross-functional environments effectively and aligning teams with plans.
- Proven track record in Telecom end-to-end IT architectures, data design, consulting, and large-scale global telecom operator services.
- Collaborate with cross-functional teams to ensure ServiceNow meets business and end-user needs, refining and enhancing products in constant liaison with stakeholders.
- Experience in large data migration projects, including ETL Informatica and Cloudera.
- Expertise in ServiceNow development, scripting, workflows, and integrations.
- Extensive experience in data modeling for resource and service products, utilizing platforms like Granite XNG and Amdocs Network Inventory.
- Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
- Stay updated on emerging trends and technologies in ServiceNow development.
- Demonstrate problem-solving skills in ambiguous situations.
- Experience with software development methodologies like Agile or Waterfall is a plus.
IT Service Management, PHP, Change Management, Critical Thinking, Informatica, MySQL, Operations Management, Agile, Scripting, ETL, IT Operations, Data Migration, ServiceNow, Bridge, Databases, Software Development
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