Funeral Services Operations Manager
24 hours ago
Benefits:
- Competitive salary up to $5,500 plus variable bonus.
- Structured work schedule with alternating 5- and 6-day work weeks.
- Public holidays worked with time off in lieu.
- Strategic role overseeing multiple teams, offering leadership development opportunities.
- Work at a central location: Geylang Bahru.
Job Description:
We are seeking an experienced and driven Operations Manager to lead our operational team with strong leadership and communication skills. This role involves overseeing day-to-day operations, managing teams, and ensuring high-quality standards. If you are resourceful, organized, and can maintain excellence in a fast-paced environment, this is the perfect opportunity to lead and make an impact.
Roles & Responsibilities:
- Conduct daily briefings, delegate duties, and manage team performance.
- Prepare budget updates for the Finance Department and oversee monthly scheduling.
- Manage feedback consolidation and quality control, ensuring high operational standards.
- Continuously improve operational management systems and SOPs.
- Handle HR-related matters such as recruitment, leave approvals, and performance management.
- Oversee morale, welfare, and health of all operations staff, ensuring team well-being.
- Provide guidance to Team Leaders and ensure operational efficiency.
- Perform other duties as assigned by the Managing Director (MD).
Requirements:
- Proven leadership experience with the ability to manage large teams.
- Strong communication and interpersonal skills.
- Ability to multi-task, with a meticulous and detail-oriented approach.
- Excellent organizational and coordination skills.
- Self-driven, resourceful, and able to work in a fast-paced environment.
- Strong team player with patience and the ability to guide team members effectively.
Additional Information:
- Location: Geylang Bahru
- Week 1 & 3: 6 working days, Week 2 & 4: 5 working days (roster basis).
- Working hours: 8am to 5pm.
- Public holidays worked, with office-in-lieu provided.
Tell employers what skills you have
Excellent Communication Skills
Listening Skills
Budgets
Leadership
Assertive
Operational Excellence
Tracking Systems
Leisure
Interpersonal Skills
Operations Management
Administration
Service Leadership
Customer Quality
Wellbeing
Human Resources
Customer Service
Scheduling
Call Center
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