Customer Success Representative
6 days ago
WHY DUPONT?
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter
Get to know our Purpose and make it yours by bringing innovations to market and give back to communities in which we work and live. Get to Experience a collaborative environment where teamwork is celebrated with flexibility and inclusivity. Have the Opportunity to build a rewarding and fulfilling career.
The role is open to both experienced working professional and graduate from university and polytechnic. This is a 12months renewable contractual position, with career path to growing to be an account manager.
ABOUT THIS ROLE
The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and achieve maximum value from the company’s products and services, fostering strong relationships, and enhancing customer
RESPONSIBILITIES
- Receive and process, quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customer with pricing and delivery information based on company procedures and policies.
- Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global site to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
- Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
- Utilize Customer Complaint database and follow through to closure
- Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.
- Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
- Obtain customer forecasts, complete excel templates and coordinate with the Demand Analyst.
- Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.
- Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
- Manage B2B portals as required by customer
- Manage customer data as required in CRM.
- Adheres to quality and safety systems or maintenance of quality and safety standards.
- Perform other duties as assigned or necessary to meet changing business conditions.
Tell employers what skills you have
Outlook
Customer Support
Advanced Excel
Customer Success
Administration
Compliance
Pressure
Windows
Communication Skills
Administrative Support
Excel
Customer Satisfaction
Microsoft Word
Customer Service
Service Excellence
Able To Work Independently
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