Customer Success Representative

6 days ago


Singapore LAIRD TECHNOLOGIES (SEA) PTE LTD Full time
Roles & Responsibilities

WHY DUPONT?

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Get to know our Purpose and make it yours by bringing innovations to market and give back to communities in which we work and live. Get to Experience a collaborative environment where teamwork is celebrated with flexibility and inclusivity. Have the Opportunity to build a rewarding and fulfilling career.

The role is open to both experienced working professional and graduate from university and polytechnic. This is a 12months renewable contractual position, with career path to growing to be an account manager.


ABOUT THIS ROLE

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and achieve maximum value from the company’s products and services, fostering strong relationships, and enhancing customer


RESPONSIBILITIES

  • Receive and process, quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customer with pricing and delivery information based on company procedures and policies.
  • Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global site to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
  • Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
  • Utilize Customer Complaint database and follow through to closure
  • Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.
  • Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
  • Obtain customer forecasts, complete excel templates and coordinate with the Demand Analyst.
  • Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.
  • Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
  • Manage B2B portals as required by customer
  • Manage customer data as required in CRM.
  • Adheres to quality and safety systems or maintenance of quality and safety standards.
  • Perform other duties as assigned or necessary to meet changing business conditions.

Tell employers what skills you have

Outlook
Customer Support
Advanced Excel
Customer Success
Administration
Compliance
Pressure
Windows
Communication Skills
Administrative Support
Excel
Customer Satisfaction
Microsoft Word
Customer Service
Service Excellence
Able To Work Independently

  • Singapore TDCX (SG) PTE. LTD. Full time

    Unlock Your Potential with TDCX (SG) PTE. LTD.We are seeking an exceptional Candidate to fill the role of Customer Success Representative at TDCX (SG) PTE. LTD. In this exciting opportunity, you will have the chance to work with a leading provider of transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers,...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time

    Key Highlights$2300 + Performance Bonus Salary PackageThis Sales and Service Representative role is an excellent opportunity for individuals who thrive in a fast-paced, customer-facing environment.About the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Sales and Service Representative. As a Sales and Service...


  • Singapore Ingram Micro Company Full time

    Customer Success Representative Apply Location: Sunshine Coast, Australia Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R-107134It's fun to work in a company where people truly BELIEVE in what they're doing!About Us: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability...


  • Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative cum Front Desk Support to join our team at SUCCESS RESOURCE CENTRE PTE. LTD. in Ang Mo Kio. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key...


  • Singapore Ingram Micro, Inc. Full time

    About us : Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market...


  • Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time

    We are seeking a highly motivated Business Development Representative to join our team at Success Resource Centre Pte. Ltd.This is an exciting opportunity for individuals who are passionate about sales and looking to develop their skills in the general insurance industry.About the RoleThe successful candidate will be responsible for delivering sales targets...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The Supreme HR Advisory Pte. Ltd.Salary and BenefitsThe successful candidate can expect a salary of $2,500 - $3,500 per month, with a comprehensive benefits package including opportunities for career growth and professional development.About the RoleThis is an exciting...


  • Singapore WEALTH MARKETING PTE. LTD. Full time

    WEALTH MARKETING PTE. LTD.We are seeking a skilled Customer Service Representative to provide exceptional customer experiences and contribute to the success of our retail store.


  • Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our golf range. The successful candidate will be responsible for providing exceptional service to our customers, ensuring their experience is enjoyable and memorable.


  • Singapore RAMROY (PTE) LTD Full time

    About the Role:At RAMROY (PTE) LTD, we are seeking a highly motivated and results-driven Business Development Representative to join our team as a Customer Success Specialist. This role is ideal for individuals who enjoy building relationships, driving sales growth, and delivering exceptional customer experiences.Key Responsibilities:Acquire new customers...


  • Singapore VISIONARY INTERIOR DESIGN PTE. LTD. Full time

    Job OverviewAt VISIONARY INTERIOR DESIGN PTE. LTD., we are seeking an experienced Interior Sales Representative to join our team. This role involves working closely with clients to identify their renovation needs and providing customized solutions to meet those requirements.About the RoleWe offer a competitive salary of SGD 4,000 - 6,000 per month,...


  • Singapore TALENT AXIS Full time

    Talent Axis is a regional outsource events & marketing company operating in Singapore, Malaysia, Taiwan and Hong Kong.We are looking for a Marketing Representative to join our team in the expansion of our events and marketing services. The ideal candidate should be FUN, willing to learn, a team player, and competitive.The role involves working closely with...


  • Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...


  • Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyIntralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly...


  • Singapore SentinelOne Full time

    Sentinel One is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With Sentinel One, organizations gain full transparency into everything happening across the network at...


  • Singapore TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD Full time

    Job Title**Customer Service Representative**About the JobWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Transnational Supply Chain Logistics PTE LTD. As a key member of our customer-facing team, you will be responsible for providing top-notch day-to-day customer service via phone and email.Key...


  • Singapore LEECRUITMENT PTE. LTD. Full time

    Job Title: Experienced Customer Service RepresentativeAbout the JobWe are seeking a skilled and experienced Customer Service Representative to join our team at LEECRUITMENT PTE. LTD.Job Description:The successful candidate will be responsible for delivering exceptional customer service, processing donations accurately and efficiently, and maintaining a...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Customer Service Representative OpportunityWe are seeking a Customer Service Representative to join our team at The Supreme HR Advisory Pte Ltd.This is a full-time role, working Monday to Friday from 10am to 7pm and Saturdays from 10am to 6pm. The successful candidate can expect to earn a competitive salary ranging from SGD 2,500 to SGD 3,500 per month,...


  • Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Peninsula Excelsior Singapore, a Wyndham Hotel. This role is ideal for individuals who possess excellent communication and customer service skills.Job Summary:The successful candidate will be responsible for handling internal and...