Customer Success Representative

7 days ago


Singapore TDCX (SG) PTE. LTD. Full time
Unlock Your Potential with TDCX (SG) PTE. LTD.

We are seeking an exceptional Candidate to fill the role of Customer Success Representative at TDCX (SG) PTE. LTD. In this exciting opportunity, you will have the chance to work with a leading provider of transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

About the Role:
  • You will be responsible for delivering excellent service to our partner brands by performing daily tasks such as contacting new and existing clients via telephone, chat, and email, identifying sales opportunities, and providing businesses with the best solution for their goals.
  • You will improve client experience by driving optimal and appropriate product adoption, manage a portfolio of SMB clients, and grow revenue.
  • You will provide pre and post-sales assistance for all applicable products, become an expert on client Advertising solutions, identify trends, and solve problems.
  • You will champion and produce success stories for advertisers who have had success in growing their business using our products.

About You:
  • Candidates must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferably with 2 years of working experience in the related field is ideal for this position.
  • Strong time management skills and motivation to exceed expectations.
  • Business development, sales account management, or consultative selling experience is a plus.
  • Excellent communication skills: verbal, written, listening skills.
  • Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
  • Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

About TDCX (SG) PTE. LTD.:

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

We help clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing, and travel, digital advertising and social media, streaming, and e-commerce.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards.

We offer above-industry-average compensation packages, career opportunities, and workplace perks. As a Customer Success Representative at TDCX (SG) PTE. LTD., you will enjoy a competitive salary of SGD $40,000 - SGD $60,000 per annum, depending on experience.

Tell employers what skills you have

Excellent Communication Skills
Account Management
Sales
Advertising
Customer Experience
Chinese
Social Media
Selling
Business Development
BPO



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