Customer Service Executive

4 weeks ago


Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Industry: Electronics, Manufacturing, Trading

Location: City Hall (Near MRT Station)

Position: Customer Service Executive (Job ID: 19038)


Working hour:

- Monday to Friday: 9:00am to 6:00pm, Saturday/PH: 9:00am to 3:00pm (x1-2 times based on duty roster)
*$250 for working on Saturday and $300 for PH on weekday.
*If PH falls on Saturday, duty allowance remains at $250 and will be compensated with 1 day of PH-In-Lieu


Job Description:


Customer Service
• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders

Purchase Operating Control
• Prepare Purchase Orders (PO) to suppliers.
• Stock allocation
• Liaise with internal Customer Service Team and Business Development Team on stock availability.
• Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
• Liaising and follow up delay with stakeholders
• Liaise with various parties on cancellation, lead time and expedite request.

Others
• Assisting the supervisor with daily operation / activities.
• Provides guidance to junior team members.


Job Requirements:

• Diploma holders and above
• Minimum 2 years relevant working experience
• Experience in managing junior staff members
• Possess a service-oriented mindset and self-motivated attitude
• Team player, has initiativeness and able to work with minimum supervision
• Meticulous and organized
• Able to multi-task and work in a high volume and fast-pace environment:
• Proficient in MS Office


We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.


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Lee Xin Hui

EA Registration No: R22108046
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
EA License No:90C4069


Tell employers what skills you have

Able To Multitask
handle enquiries
Purchasing
Administration
customer enquiries
providing quotations
Order Processing
MS Office
Attention to Detail
X12
Team Player
Customer Service
Manufacturing
Quotations
Electronics

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