Manager, Account Services
2 months ago
Posting Date: 15 May 2024
Location:
Singapore (City Area), SG, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
- Act as liaison person between business and outsourced vendor to ensure timely transaction processing of Unit Trust and service delivery of client's requirements.
- Controlling and measuring Vendor management through daily dashboard, monthly service review and ad hoc call and discussion with vendor on production errors incurred and implementation of preventive measures on Vendor's process.
- Support Businesses and other stakeholder for all initiatives and new product embarked on
- Perform due diligence on outsourced service provider and follow-up on day-to-day activities
- Ensure timely and accurate daily and monthly reconciliation of various fees, commission & expenses for Unit Trust
- Monitor procedures and ensure compliance to regulatory and internal guidelines. Review existing SOP and timely update for new processes.
- Ensure processes are performed within agreed turnaround times with NIL errors/delays
- Detect and escalate exceptions promptly and track them for closure
- Achieve operational efficiency by streamlining processes and implementing quick win solutions. Identify automation opportunities to control risk and improve productivity.
- Participate in projects discussion, share inputs for process improvements and work closely with team managers
- Bachelor Degree with min 5 years of relevant work experience in Banking Operations
- Knowledge in Unit Trust
- Proficient in Ms Office applications
- Good communication skills
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
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