Student and Academic Coordinator

4 weeks ago

Singapore PICKERING INSTITUTE PTE. LTD. Full time
Roles & Responsibilities

Join the esteemed Academic Affairs Division at Pickering Institute, where commitment to excellence lies at the heart of our endeavours. We are currently seeking an Academic Coordinator to play a pivotal role in maintaining our standards of academic support and operational efficiency. Below are the outlined responsibilities for this role:


Roles & Responsibilities:

Academic Support and Course Planning

  1. Contribute to the strategic planning of units offered in each study period in alignment with academic objectives.
  2. Systematically manage and update student study plans to ensure clarity and coherence.
  3. Assist in the development of comprehensive academic timetables, optimising resource allocation and student experience.
  4. Oversee the student class registration process, ensuring efficiency and adherence to schedules.
  5. Provide empathetic counselling and support to students facing attendance challenges, fostering retention and success.
  6. Act as a knowledgeable resource for academic inquiries, promoting a culture of learning and collaboration.
  7. Coordinate surveys to gather valuable feedback from students and staff, driving continuous improvement initiatives.
  8. Facilitate logistics for exams, enrolment periods, and student identification processes with precision and attention to detail.


Academic Staff Management

  1. Coordinate the preparation and upkeep of sessional academic staff contracts.
  2. Maintain meticulous academic staff records with a focus on precision and confidentiality.
  3. Ensure seamless access to resources and equipment for academic staff.
  4. Collaborate in the organisation of Professional Development workshops aimed at enhancing staff capabilities.


Student Management

  1. Maintain accurate student records to ensure compliance and precision.
  2. Provide informed guidance on course requirements and facilitate smooth enrolment processes.
  3. Offer personalised academic support and guidance to students, nurturing their success.
  4. Proactively identify and address academic challenges faced by students, ensuring timely intervention and support.
  5. Maintain and optimise the attendance system to ensure accuracy and reliability.
  6. Uphold data integrity by verifying and updating student information regularly.
  7. Generate insightful reports from attendance records to inform decision-making and enhance student engagement.
  8. Manage attendance-related requests and appeals with fairness and professionalism.


Additional

  1. Execute surveys for students and staff to contribute to data-driven decision-making and programme enhancements.
  2. Undertake ad-hoc tasks as assigned by management, demonstrating flexibility and a proactive approach to problem-solving.


Job Requirements

  1. Diploma or Degree in any discipline with a minimum of 2-3 years of relevant work experience (preferably within a Private Education Institution).
  2. Mature, responsible, and proactive attitude.
  3. Proficiency in both English and Mandarin, as the role involves addressing inquiries about programs, academic explanations, student contract and course planning. Some of these interactions will be conducted in Mandarin, catering to our Chinese clients from overseas.
  4. Strong interpersonal and communication skills.
  5. Highly organised with meticulous attention to detail.
  6. Proficient in administrative tasks and IT skills.
  7. Ability to multitask and coordinate effectively.
  8. Fast learner, resourceful, and dynamic team player.
  9. Customer-focused with a hands-on approach.
  10. Experience with Learning Management Systems (LMS) and online portals is advantageous.

Tell employers what skills you have

Operations Planning
Higher Education
Ability to Multitask
Customer Relationship
Microsoft Office
Classroom
Mandarin Chinese
Invoicing
Administration
Program Management
Communication Skills
Learning Management Systems
Administrative Support
Customer Satisfaction
Learning Management
Scheduling
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