Temp Customer Relation Specialist

7 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Duration: 4 months

Location: Labrador Park (New Building)

Working Hours: 5 days office hours (With WFH)

Salary: $3-5K (Depending on experience)

Job Scope:


• Manage, understand and record feedback and complaints that come in through various touchpoints and sources.


• Coordinate investigations of complaints by other departments, Agency Units and bank partners. Ensure reports are received within the stated turnaround time, and correctly address the feedback received.


• Analyze investigation reports / information received and make independent recommendations to the management for service resolutions.


• Coordinate service recovery actions with customers and relevant departments.


• Identify areas for improvement in current processes and highlight to other departments for review and change.


• Recommend solutions to prevent recurrence of similar complaints.


• Handle disputes that involve external parties and high level cases including mediation and adjudication sessions at CASE & FIDReC.


• Prepare statistics, monthly/quarterly complaints management reports, trend analysis and ad-hoc reports for circulation to Senior Management Team.


• Review and update procedure manual.


• Manage projects undertaken by the section.


• Be prepared to take on / be rotated to another role in Customer Management for development, growth and contributions.

Job Requirements:

- Min. Diploma in any field

- Min. 2 years of complaints management / customer service experience

- Preferably handle CASE

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates' information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Tell employers what skills you have

Aviation
Microsoft Excel
Investigation
Service Recovery
Trend Analysis
Geography
Mediation
Freight
Transportation
Customer Management
Optics
Customer Relations
Circulation
Customer Service Experience

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