Product Support Assistant

4 weeks ago


Singapore BGC GROUP PTE. LTD. Full time
Roles & Responsibilities

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Outram Park

Working hours: Monday - Thursday: 8.30am - 6.00pm, Friday: 8.30am - 5.30pm

Salary: up to $15 per hour

Contract duration: 6 months

Job descriptions:

  • User support and feedback management.
  • Work with internal stakeholders and users to understand functionality, resolve issues, and identify opportunities for improvement.
  • Support in creating and implementing solutions to improve fitness tracker performance, integration with the app.
  • Conduct tests, and validations for new features and system improvements.
  • Develop and maintain an up-to-date knowledge base for common issues and solutions.
  • Organise information to support other teams effectively.
  • Consolidate and maintain clear and comprehensive documentation of processes and procedures.
  • Regularly refine and update documentation to ensure usability and relevance.
  • Explore industry trends in tech and wearables to recommend new features or improvements.
  • Process goods receipts and ensure accurate documentation.
  • Update tracking files and perform data entry for financial records.
  • Reconcile offline budget tracking against finance reports to ensure accuracy.
  • Schedule and coordinate weekly and bi-weekly meetings with the stakeholders.
  • Prepare agendas in advance, book venues, send invitations, and manage logistics for meetings.
  • Record and distribute accurate minutes for all meetings.

Job requirements:

  • Only Singaporean.
  • Minimum Degree in any related discipline.
  • Proficient in Microsoft Office Applications.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham

R23114253

BGC Group Pte Ltd (Outsourcing )

EA 05C3053

Tell employers what skills you have

Usability
Microsoft Office
Microsoft Excel
Wearables
Outsourcing
Administrative Work
implementation of software applications
Fitness
Data Entry
development of software applications
Microsoft Word
Scheduling
Programming
Able To Work Independently

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