ED, Head of Sales and Governance, DBS Globesend, Institutional Banking Group
1 month ago
Globesend is a segment-agnostic low value cross border payments business line within Global Transaction Services* product group of DBS Institutional Banking Group. At Globesend, our vision is to revolutionize cross-border payments by seamlessly connecting individuals and SMEs globally. We envision a world where sending and receiving money internationally is effortless, transparent and reliable. By combining cutting-edge technology with unparalleled customer service, we strive to empower our clients, simplify their financial interactions, and foster economic growth across borders. Our commitment to customer-centricity, innovation and compliance drives us to redefine the standards of cross-border payments, making it accessible, affordable, and secure for everyone, everywhere.
We're on a mission to revolutionize cross-border payments, and we're searching for ambitious team members who share our passion for innovation and excellence.
ED, Head of Sales and Governance, DBS Globesend
Your mission is to make Globesend become the preferred choice of cross-border payments for individuals and SME globally. As Head of Sales and Governance, you will play a pivotal role in driving aggressive growth for Globesend through new client acquisition. You will build a high performing team that leverages both digital and direst sales channels that will help in developing and executing strategic sales plans to achieve our ambitious revenue targets.
Responsibilities:
- Develop and execute a comprehensive sales strategy to acquire new clients to Globesend product, in line with the overall business objectives and targets.
- Establish, grow, and manage a team of direct sales teams (agency/third party contract) and ensure their continuous development, motivation, and performance.
- Identify, cultivate, and maintain strong relationship with key clients and partners, negotiate complex deals, and help close sales where needed to achieve revenue targets.
- Use a data driven approach and return on investment mindset to evaluate, execute and monitor go to market strategy from a client acquisition point of view and ensure that the resources are adequately utilised.
- Stay up to date with market research, analyse industry trends, and identify opportunities for growth and expansion by helping define ideal customer profile and asses new/additional verticals for new business generation and continued expansion.
- Collaborate with other departments, such as digital platform, technology, product development, marketing, and operations, to ensure a seamless customer onboarding and usage experience.
- Monitor sales activities and performance metrics and provide thought leadership and guidance on sales strategies and industry best practices and execute on them.
- Ensure sales governance policies and procedures are compliance with regulatory requirements and bank's policies.
- Provide training and support to sales teams on governance policies, procedures, and compliance requirements to foster a culture of accountability and integrity.
- A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.
- Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
- A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.
- 15+ years of experience in sales management and business development, specifically dealing with both outsourced and inhouse sales teams and agents.
- Entrepreneurial mindset and proven track record of success in developing and executing sales strategies and exceeding targets.
- Excellent leadership, communication, and interpersonal skills.
- Experience in Payments Industry/Banking/Fintech is a must.
- Experience in Cross Border payments Industry in Fintech or Banking is a Plus.
- Have excellent interpersonal skills, ability to communicate effectively with external clients as well as internal stakeholders. Must possess intense customer focus.
- Proven track record of taking ownership and driving results through influence and negotiation.
This is the right opportunity for you if:
- You're an achiever who thrives in a fast-paced environment.
- You have a deep desire to learn and continuously improve.
- You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.
- You put the customer first in everything you do.
- You're execution focussed, results-oriented and enjoy working towards measurable goals.
- Make a real impact on the future of global finance.
- Work alongside talented and passionate colleagues from diverse backgrounds.
- Be part of a team that is constantly learning, innovating, and pushing boundaries.
* Global Transaction Services is a product group within DBS' Institutional Banking Group focused on the management and sale of Cash Management (including transactional FX payments), Documentary and Open Account Trade Finance, and Securities & Fiduciary products and services to corporates, financial institutions, and SMEs.
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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