Service Crew

3 weeks ago


Singapore OAK & EMBER PTE. LTD. Full time
Roles & Responsibilities

SUMMARY:

As a Service Crew Member at Oak & Ember, you will play a vital role in delivering exceptional dining experiences to our guests. This entry-level position is perfect for individuals who are passionate about hospitality and eager to develop their customer service skills in a fast-paced, professional environment. Under the guidance of our experienced team, you will assist in serving our signature smoked meat dishes, ensuring that every guest receives friendly, efficient, and attentive service that meets our high standards.

Key Responsibilities:

  • Prepare drinks according to recipe
  • Greet guests upon their arrival and advise on table QR code ordering
  • Assist guests with baby chair and/or wheelchair requirements
  • Take order over the counter and handle payment collection
  • Upsell additional items to increase revenue and enhance guests' experience
  • Serve drink and food orders promptly and accurately
  • Cleaning and setting tables in preparation for new guests
  • Set-up and clearing of restaurant before and after service, depending on shift assigned
  • Prepare and replenish stations before shift starts
  • Maintenance of restaurant cleanliness and workstations
  • Perform opening duties and closing duties as per SOP
  • Attend to guests with their requests promptly and check on guests overall dine-in experience
  • Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed
  • Assist guests with enquiries and recommend dishes based on preferences and menu offerings
  • Ad-hoc duties assigned by manager on duty

Job Requirements:

  • Previous experience in similar role preferred but not required
  • Excellent communication and customer service skills
  • Ability to work effectively in a fast-paced environment
  • Basic hygiene and safety consciousness
  • Possess a positive working attitude
  • Ability to work in a team
  • Ability to work flexible hours, including evenings, weekends, and holidays
Tell employers what skills you have

Customer Service Skills
Customer Service Oriented
Ingredients
Food Safety
Cooking
Housekeeping
Inventory
Sanitation
Compass
Attentive
Assembling
Cashiering
Team Player
Customer Service
Japanese
Hospitality
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