Temperature Services Coordinator – Logistics #HMS

1 month ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Location: Changi Business Park – With Pick up in Tanah Merah (Morning & Evening)/ If drive, free parking, Lunch shuttle also provided

Budget: $4500 max


Job Scope:

  • Act as the main customer contact for all temperature related services.
  • Set-up customers and protocols based on the applicable temperature services on the quote
  • Verify that all temperature services are correctly detailed on the quote.
  • Coordinate with BD to update the quote with any scope changes.
  • Perform shipment tracking and temperature excursion compliance monitoring
  • Perform site compliance monitoring and communicate updates to the customer / clinical sites
  • Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform
  • Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
  • Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required
  • Support Business Development department to advise on Temperature Services
  • Present updates on Temperature Surveillance offering to internal stakeholders
  • Maximise efficiency through successful time management and the ability to prioritise daily activities independently
  • Maintain folders in Livelink to a high standard to ensure full information regarding temperature services is available in the project file
  • Complete departmental Key Performance Indicators (KPIs) for specific projects as required
  • Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
  • Receive and follow through on all queries ensuring a response is supplied in a timely manner
  • Attend teleconferences and meetings with customer as required
  • Perform all tasks within the necessary timeframe defined for each project
  • Take minutes and generate agendas and action items for customer meetings and teleconferences
  • Generate routine customer specific report
  • Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate
  • Adhere to all SOPs and GMP requirements.
  • Work to a high level of detail and accuracy on all GMP documentation.


How to Apply: send your resume and indicate role(s) you want to apply to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820


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