Temperature Service Coordinator

2 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities
  • Act as the main customer contact for all temperature related services.
  • Set-up customers and protocols based on the applicable temperature services on the quote
  • Verify that all temperature services are correctly detailed on the quote.
  • Coordinate with BD to update the quote with any scope changes.
  • Review temperature excursion reports and perform Temperature excursion adjudications Perform shipment tracking and temperature excursion compliance monitoring
  • Perform site compliance monitoring and communicate updates to the customer / clinical sites
  • Track all excursions relating to the lifecycle of a product on the manual tracker or using the software platform
  • Communicate directly with customers / clinical sites to inform them of potential problems with their protocols and field their concerns relating to temperature surveillance
  • Assist completion of Technical Queries and Quality Incident reports on issues relating to temperature services. Perform thorough investigations of temperature recordings versus transit history when required
  • Monitor the temperature excursions recorded
  • Support Business Development department to advise on Temperature Services
  • Present updates on Temperature Surveillance offering to internal stakeholders
  • Maximise efficiency through successful time management and the ability to prioritise daily activities independently
  • Maintain folders in Livelink to a high standard to ensure full information regarding temperature services is available in the project file
  • Complete departmental Key Performance Indicators (KPIs) for specific projects as required
  • Ensure all internal and external customer contact is carried out with a high level of professionalism in order to develop and maintain good working relationships
  • Receive and follow through on all queries ensuring a response is supplied in a timely manner
  • Attend teleconferences and meetings with customer as required
  • Perform all tasks within the necessary timeframe defined for each project
  • Take minutes and generate agendas and action items for customer meetings and teleconferences
  • Generate routine customer specific report
  • Deal with customer complaints according to defined procedures and escalate to the Manager as appropriate

Requirements

  • Min Diploma in any courses
  • Min 3 years of logistics / Supply chain exp in temperature sensitive shipment

Pharma Supply chain MNC (Temperature Sensitive)

Interested candidates, please forward your resume to

Consultant: Huang Jingsheng Kevyn (R

Recruit Express Pte Ltd (99C4599)

Tell employers what skills you have

3PL
Inventory
Customer Contact
Supply Chain
Surveillance
Compliance
Freight
Transportation
Time Management
Supply Chain Management
Customer Service
Business Development
Shipping

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