Technical Services Engineer Representative

1 week ago


Singapore PURE STORAGE SINGAPORE PTE. LIMITED Full time
Roles & Responsibilities

SHOULD YOU ACCEPT THIS CHALLENGE...

  • Purity Environment Upgrade (65% of work) Proactively seek to understand customer expectations.
  • Involves change controls, scheduling windows, compliance and activity to upgrade Pure Storage systems within customer environments. Maintain install base requirements with customers and their arrays.
  • Apply best practices and maintenance.
  • Upgrade customer arrays to the latest software version.
    Global
  • Insight and/or Cloud Insight support tickets (proactive tickets) (30% of work)
  • Ensure RMA requests are processed promptly and accurately Triage support cases based on severity level
    Own and track customer issues using our ticket tracking system
  • Communication - part of upgrade and maintenance (proactive tickets)
  • Maintain communications with customers on the progress of their cases.
  • All communication should be professional, complete, well-formatted, and consistent with prior communications.
  • Applies documented troubleshooting steps to resolve routine issues.
  • Notify a Support Manager of critical customer issues.
  • CSS Overflow (5% of work)
  • Engaging customers via live phone calls, and connecting with the best resource.
  • Weekend, holiday, and on call duties as required
  • You will be based in Singapore. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

Tell employers what skills you have

Customer Service Skills
data storage
Technical Specialists
Microsoft PowerPoint
Troubleshooting
Microsoft Excel
Hardware
VMware
Cloud Storage
Unix
Technical Services
file storage
NAS Storage
Networking
storage hardware
Team Player
Microsoft Word
Customer Communication
Linux
Technical Support

  • Singapore The Chemical Engineer Full time

    About us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...


  • Singapore DYNACODE SYSTEMS PTE LTD Full time

    Service Specialist Job DescriptionDynacode Systems Pte Ltd is seeking a skilled Technical Field Service Representative to join our team in Singapore and Batam. As a Technical Field Service Representative, you will be responsible for providing excellent after-sales and technical service to our client base.Key Responsibilities:Provide in-house/onsite service,...

  • Process engineer

    3 days ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...


  • Singapore BLOSSOM SERVICES INC Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At Mongo DB we are...


  • Singapore JOBSTATION SERVICES PTE. LTD. Full time

    Job Role: Technical Service EngineerAt JOBSTATION SERVICES PTE. LTD., we are seeking a skilled Technical Service Engineer to join our team. As a Technical Service Engineer, you will be responsible for performing routine after-service maintenance and troubleshooting on machines.You will also be required to perform routine after-service inspections in...


  • Singapore EN-SYST EQUIPMENT & SERVICES PTE LTD Full time

    Service Sales RoleAt EN-SYST EQUIPMENT & SERVICES PTE LTD, we are seeking a skilled Service Sales Representative to join our team. As a Service Sales Representative, you will be responsible for maintaining the confidentiality of all prices and plans, and ensuring that all sales functions are carried out efficiently and effectively.Sales Functions• Support...


  • Singapore BLOSSOM SERVICES INC Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At Mongo DB we are...


  • Singapore TRUST RECRUIT PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative with technical skills to join our team at TRUST RECRUIT PTE. LTD. The ideal candidate will have a strong background in electronics and electrical engineering, with excellent communication and problem-solving skills.Key Responsibilities:Provide technical support to customers via...


  • Singapore CUBI TECHNICAL PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Technical Systems Engineer to join our team at Pepper Internet Technology PTE. LTD. as a DevOps Architect.About the RoleThe successful candidate will have a strong background in technical systems engineering with a focus on architecture, infrastructure, and automation. This is an excellent opportunity to leverage your...

  • Process engineer

    3 days ago


    Singapore The Chemical Engineer Full time

    POSITION SUMMARY Incumbent will be responsible for leading product manufacturing campaigns from the start of production, and providing technical supervision with respect to quality and EHS until completion and release of the material.POSITION RESPONSIBILITIESDevelop Manufacturing/Operating Instructions and necessary Standard Operating Procedures.Develop,...


  • Singapore MING YAN TECHNOLOGY PTE. LTD. Full time

    MING YAN TECHNOLOGY PTE. LTD. is seeking a highly skilled Technical Sales Representative to join their team.As a Technical Sales Representative, you will be responsible for presenting technical information to customers and ensuring that our products meet their system requirements.You will work closely with the sales team to understand customer demands and...


  • Singapore Preferably Professional Engineer Full time

    Client: MNC, A1 Main Contractor. Mega Projects Staff Benefits: 17 days annual leave, Year-End Bonus + VB. Salary: Negotiable Based on Qualification, Experience & Capability Location: Central Job Requirements: Degree in Electrical or Mechanical Engineering, recognized by PE Board Singapore/ BCA / IES Min 10 year experience in Mechanical & Electrical...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    About the RoleAs a Senior Technical Sales Representative, you will play a crucial role in building and maintaining key accounts while striving to meet sales targets. This involves engaging with customers daily to initiate and manage sales activities, handling sales inquiries, and preparing proposals for pumps, repairs, field services, and spare parts.Key...


  • Singapore MCI CAREER SERVICES PTE. LTD. Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at MCI Career Services Pte Ltd. The successful candidate will be responsible for handling customer service inquiries, providing information, and resolving complaints in a timely and professional manner.Key ResponsibilitiesHandle customer service inquiries, provide...

  • Service Engineer

    2 months ago


    Singapore QUESS SELECTION & SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesLooking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for security system service and maintenance according to set standards to ensure minimum system downtime and a high level of customer satisfaction.Responsibilities: Work with the customer...


  • Singapore Link Compliance Full time

    About the RoleLink Compliance is seeking an experienced Technical Sales Representative to join our team. This role requires a minimum of three years of work experience in technical sales, preferably in the cleanroom and disinfectant industry.


  • Singapore Kongsberg Maritime Full time

    About the Role:We are seeking a skilled Service Engineer for Merchant Automation to join our team at Kongsberg Maritime. This is a field-based role that requires the ability to travel and work independently, providing technical support and maintenance services to our customers.Key Responsibilities:Provide technical support and maintenance services to...


  • Singapore MCI Career Services Pte Ltd Full time

    Job Title: Customer Service RepresentativeSalary: $3,500 per monthAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key...


  • Singapore Koch Engineered Solutions Full time

    Job OverviewKoch Engineered Solutions is constantly seeking talented individuals to expand its capabilities and better serve its customers.Your RoleYou will be the primary point of contact for our customers, utilizing your technical expertise and strong communication skills to build lasting relationships and drive business growth.Key...

  • Technical Lead

    3 weeks ago


    Singapore TXT TECHNICAL PTE. LTD. Full time

    Job Summary:TXT TECHNICAL PTE. LTD. is seeking a highly skilled Senior Engineer to lead the design, development, and implementation of our trading systems. The ideal candidate will have a strong background in software engineering and a passion for financial technology. The successful candidate will be able to design and develop high-performance trading...