Technical Services Engineer Representative
1 week ago
SHOULD YOU ACCEPT THIS CHALLENGE...
- Purity Environment Upgrade (65% of work) Proactively seek to understand customer expectations.
- Involves change controls, scheduling windows, compliance and activity to upgrade Pure Storage systems within customer environments. Maintain install base requirements with customers and their arrays.
- Apply best practices and maintenance.
- Upgrade customer arrays to the latest software version.
Global - Insight and/or Cloud Insight support tickets (proactive tickets) (30% of work)
- Ensure RMA requests are processed promptly and accurately Triage support cases based on severity level
Own and track customer issues using our ticket tracking system - Communication - part of upgrade and maintenance (proactive tickets)
- Maintain communications with customers on the progress of their cases.
- All communication should be professional, complete, well-formatted, and consistent with prior communications.
- Applies documented troubleshooting steps to resolve routine issues.
- Notify a Support Manager of critical customer issues.
- CSS Overflow (5% of work)
- Engaging customers via live phone calls, and connecting with the best resource.
- Weekend, holiday, and on call duties as required
- You will be based in Singapore. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
Tell employers what skills you have
Customer Service Skills
data storage
Technical Specialists
Microsoft PowerPoint
Troubleshooting
Microsoft Excel
Hardware
VMware
Cloud Storage
Unix
Technical Services
file storage
NAS Storage
Networking
storage hardware
Team Player
Microsoft Word
Customer Communication
Linux
Technical Support
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