Technical Support Executive

4 weeks ago

Singapore YAMAHA MUSIC (ASIA) PRIVATE LIMITED Full time
Roles & Responsibilities

Purpose: -


To provide technical expertise and know-how of the products and to keep up to date technical

information of digital PA products for Singapore & Overseas Markets.


Job responsibilities: -


1. Customer Support:

  • Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including but not limited to audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  • To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Yamaha PV Cloud licensing.
  • Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  • Retail (especially Plaza Singapura) display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.

2. Problem Resolution:

  • Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  • Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.

3. Product Knowledge:

  • Stay up to date with the latest advancements in audio technology and products.
  • Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.

4. Documentation:

  • Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.

5. Training and Education:

  • Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  • Provide internal and external training on new products and support procedures.

6. Quality Assurance:

  • Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  • Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.

Asset / PA Store / YDACC Management:


1. Inventory Tracking:

  • Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.

2. Lifecycle Management:

  • Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.

3. Maintenance and Compliance:

  • Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.

4. Risk Management:

  • Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.

5. Inventory Control:

  • Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.

6. Equipment Checkout/Return:

  • Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.

7. Maintenance and Repairs:

  • Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

8. Others

  • Any other duties as assigned.

Job Requirements


1. Minimum Diploma in Audio Engineering, Electronics & Communications

2. 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital

Mixing Console

3. Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales

Environment)

4. Knowledge in Yamaha Professional audio products will be an added advantage


Tell employers what skills you have

Product Knowledge
Live Sound
Audio Equipment
Troubleshooting
Sound Mixing
Customer Experience
Hardware
Quality Assurance
Customer Support
Inventory
Digital Signal Processors
Risk Management
Inventory Control
Networking
Team Player
Professional Audio
Electrical Engineering
Electronics
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