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Senior Guest Relations Officer

3 months ago

Singapore HARBOUR VILLE PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Review arrival/departure guest lists
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with guests
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Taking and checking reservations
  • Replying emails regarding reservations

Job Requirement

  • 1 year experience needed.
  • Require to be customer service oritented indviduals.
  • Able to work shifts and weekends.
  • At least N Level certificate



Tell employers what skills you have

Training Development
Water
Travel Arrangements
Housekeeping
Interpersonal Skills
Inventory
Composition
VIP
Property
Counseling
Administrative Support
Facility Maintenance
Customer Service
Safety Training
Hospitality
Customer Service Experience

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