Membership and Partnership Director

2 months ago

Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time
Roles & Responsibilities

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.


You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.


You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.


MAIN RESPONSIBILITIES

TEAM LEADERSHIP AND MANAGEMENT

  • Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
  • Analyze and structure the department to optimize workload and efficiency.
  • Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
  • Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

  • Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
  • Drive the membership team to achieve sales targets through proactive sales strategies.
  • Overall accountability of community metrics:
    • Membership growth/acquisition
    • Memberships cancellations
    • Community engagement and desirability (determined by twice-annual members survey)
  • Ensure membership community demographics remain in line with Group ambition.
  • Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

  • Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
  • Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
  • Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
  • Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
  • Ensure seamless member/consumer communication across Club and Special Projects.
  • Ensure Club programming remains in line with Group ambition.
  • A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

  • Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
  • Negotiate contract terms to secure sponsorship deals with clients.
  • Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
  • Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

Tell employers what skills you have

CRM
Excellent Communication Skills
Sponsorship
Budgets
Leadership
Product Management
Accountability
Strategic Partnerships
Hospitality
Brand Awareness

  • Membership director

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    ROLE OVERVIEW The Membership and Partnership Director at Mandala Club Singapore is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and sales verticals report...

  • Membership director

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    ROLE OVERVIEW The Membership and Partnership Director at Mandala Club Singapore is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and sales verticals report...

  • Membership Director

    4 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWThe Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and...

  • Membership Director

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWThe Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and...

  • Membership Director

    2 hours ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWThe Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and...

  • Membership Director

    1 hour ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWThe Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and...

  • Membership & Partnership Intern

    3 weeks ago

    Singapore 1880 PTE. LTD. Full time

    Roles & ResponsibilitiesWho we are1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the...

  • Membership & Partnership Intern

    4 weeks ago

    Singapore 1880 PTE. LTD. Full time

    Roles & ResponsibilitiesWho we are1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the...

  • Membership Operations Director

    4 weeks ago

    Singapore Singapore Business Federation Full time

    Singapore Business FederationWe are seeking a seasoned professional to take on the role of Senior Manager, Membership Operations. The ideal candidate will bring a wealth of experience in membership operations and services, with a strong background in operational leadership, process improvement, and event management.The role will involve providing oversight...

  • Strategic Partnerships Director

    4 weeks ago

    Singapore AA ACCESS PARTNERSHIP PTE. LTD. Full time

    Director of Strategic Partnerships for Asia PacificWe are seeking a highly skilled and experienced Director of Strategic Partnerships for Asia Pacific to lead our client relationships and drive business growth in the region.The successful candidate will have a strong track record of success in building and maintaining strategic partnerships with...

  • Director of Membership Growth and Engagement

    4 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Membership Director - Grow, Engage and Retain MembersWe are seeking a charismatic leader to join our team as the Membership Director at MEMBERS ONLY HOSPITALITY PTE. LTD. in Singapore.About the Role:The Membership Director will be responsible for leading the membership growth and engagement strategy, driving sales and revenue growth, and ensuring exceptional...

  • Strategic Partnership and Membership Growth Manager

    4 weeks ago

    Singapore NTUC CLUB Full time

    At NTUC CLUB, we are seeking a highly skilled Strategic Partnership and Membership Growth Manager to join our team. As a key member of our management team, you will be responsible for developing and executing business strategies to drive growth and enhance our clubhouse offerings.The ideal candidate will have a proven track record in business development,...

  • Director of Youth Engagement and Partnerships

    4 weeks ago

    Singapore NTUC CLUB Full time

    About NTUC CLUBNTUC CLUB is a leading organization in the Labour Movement, dedicated to providing exclusive benefits and services to its members.Job Title: Director of Youth Engagement and PartnershipsWe are seeking an experienced professional to fill the role of Director of Youth Engagement and Partnerships. The successful candidate will be responsible for...

  • Membership Development Manager

    4 weeks ago

    Singapore EC MANPOWER PTE. LTD. Full time

    Job Description:We are seeking a highly motivated and results-driven Membership Development Manager to join our team at EC Manpower Pte. Ltd.About the Role:This is an exciting opportunity for a professional to drive our membership plans, cultivate partnerships, and implement engagement initiatives to enhance the value proposition for our members.The...

  • Senior Membership Manager

    4 weeks ago

    Singapore EC MANPOWER PTE. LTD. Full time

    EC MANPOWER PTE. LTD.About the RoleWe are seeking an experienced Assistant Manager to join our dynamic Membership & Certification Department. The successful candidate will be responsible for driving our membership plans, cultivating partnerships, and implementing engagement initiatives to enhance the value proposition for our members.Key...

  • Head of membership

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    ROLE OVERVIEW At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a...

  • Head of Membership

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    ROLE OVERVIEW At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a...

  • Head of Membership

    3 weeks ago

    Singapore This is an IT support group Full time

    At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a dedicated team,...

  • Head of Membership

    3 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWAt Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of...

  • Head of Membership

    4 weeks ago

    Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesROLE OVERVIEWAt Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of...