Assistant Workplace Manager

4 weeks ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Roles & Responsibilities

Assistant Workplace Manager

Work Dynamics - Integrated Facilities Management

Facilities Operations

  • Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
  • Manage & oversee campus services (Soft) as part of the scope delivered
  • Review operational SOP’s & propose / make changes as part of continuous improvement

Human Experience

  • Deliver the account’s Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
  • Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
  • Ensure the account’s HX program initiatives are measurable and tangible to the workplace

Client Engagement

  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees, and key stakeholders
  • Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment
  • Develop client support/feedback initiatives e.g. FAQ
  • Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
  • Ensure effective communications and reporting to clients on operation matters and Workplace Experience
  • Evaluate service response time and analyse occupants’ service request trends and suggestions
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

  • Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
  • Liaise with JLL team and client on soft service delivery
  • Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
  • Create, manage JLL profile within the client account
  • Adopt innovative communication strategies
  • Champion monthly meetings with stakeholders to enhance relationships

Team Management

  • Team player, motivational leader, work across business unit to establish a collaborative environment.
  • Identify area of development for his /her staff
  • Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
  • Actively encourage an environment that drive teamwork, co-operation & performance excellence
  • Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
  • Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

  • Ensure the monthly performance report is generated to meet SLA standards.
  • Review monthly financial reports including the preparation of accruals and variance analysis

Candidate Requirements

Experience

  • A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
  • Excellent time management and communication skills.
  • Ability to manage multiple projects independently
  • One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
  • High IT proficiency

Task Skills

  • Hospitality management
  • Project management
  • Planning and organizing
  • Customer relationship management

Personal Skills

  • Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
  • Confident, friendly & engaging
  • Strong drive and persistence to achieve results
  • Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Tell employers what skills you have

Dynamics
Agile
Variance Analysis
Customer Relationship Management
Hospitality Management
Employee Engagement
Accruals
PMP
Team Management
Communication Skills
Commercial Banking
Wellbeing
Customer Focus
Team Player
Service Delivery
Facilities Management

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