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Workplace Manager

4 weeks ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
WorkplaceManager

WorkDynamics - Integrated FacilitiesManagement

FacilitiesOperations
  • Develop anactive and visible Workplace Team that is proactive, responsive,dynamic, engaging, and agile
  • Manage &oversee campus services (Soft) as part of the scopedelivered
  • Review operational SOP's &propose / make changes as part of continuousimprovement

HumanExperience
  • Deliver theaccount's Human Experience (Hx) across the campus and ensure thedelivery of all operational requirements to uplift workplaceexperience, community engagement and sense of wellness andwell-being across the campus
  • Deliver programsthat drive employee engagement, sense of belonging, excitement andfun at work that contribute to employee productivity andpride
  • Ensure the account's HX programinitiatives are measurable and tangible to theworkplace

ClientEngagement
  • Create afun and impactful client engagement strategy
  • Engage with all guests, employees, and keystakeholders
  • Imbed in the Soft Services team aculture of empowerment, engagement, and fulfilment
  • Develop client support/feedback initiatives e.g.FAQ
  • Build a community of ambassadors todelivery soft services that are authentic, caring, and able toprovide timely services
  • Ensure effectivecommunications and reporting to clients on operation matters andWorkplace Experience
  • Evaluate service responsetime and analyse occupants' service request trends andsuggestions
  • Ensure feedback from clientsessions is recorded and actioned to the satisfaction of the enduser

Communication
  • Lead the development and implementation of all internalcommunication strategies in collaboration with client's leadershipwith a focus on improving culture and employeeengagement.
  • Liaise with JLL team and client onsoft service delivery
  • Share regular event andcelebrations content through client's internal monitors, blogposts, newsletters, and other communication channels.
  • Create, manage JLL profile within the clientaccount
  • Adopt innovative communicationstrategies
  • Champion monthly meetings withstakeholders to enhancerelationships

TeamManagement
  • Teamplayer, motivational leader, work across business unit to establisha collaborative environment.
  • Identify area ofdevelopment for his /her staff
  • Drive thecampus team to meet all key performance indicators as set out inthe Account plan & SLA.
  • Actively encouragean environment that drive teamwork, co-operation & performanceexcellence
  • Act as manager and a coach for theteam ensuring high staff morale, trust, and work ethics
  • Ensure the team is well trained on all facilitiespolicies, procedures, andsystems

Reporting
  • Ensure the monthly performance report is generated tomeet SLA standards.
  • Review monthly financialreports including the preparation of accruals and varianceanalysis

CandidateSpecification
Experience
  • A Bachelors in related field and work experience of fiveto eight (5-8) years, five (5) of which should be related to allaspects of workplace (FM) delivery at account level.
  • Excellent time management and communicationskills.
  • Ability to manage multiple projectsindependently
  • One or more globally/regionallyrecognized certifications in Facility management, PMP, Health andSafety, Human Experience, etc., would be an asset.
  • High ITproficiency

TaskSkills
  • Hospitalitymanagement
  • Project management
  • Planning and organizing
  • Customerrelationshipmanagement

PersonalSkills
  • Strongcommunications and customer focus skills with the ability tointerface and relate to the different stakeholders in theorganization
  • Confident, friendly &engaging
  • Strong drive and persistence toachieve results
  • Creative thinking with an openmind that is balanced by a strong sense of realism andpracticality