IT Onsite Desktop Support Engineer

3 weeks ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Job Title: IT Onsite Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central Region

Pay: $2900 - $3500

Duration: 6 - month contract

Working Hours: Must be flexible for a 12-hour shift.

Key Responsibilities

1. Incident Management

  • Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
  • Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
  • Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

  • Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
  • Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
  • Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

  • Assist in the testing and rollout of the software/ patches to all PCs.
  • Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

  • Understand the user's requirement, provide recommendation and solution to the user within SLA.
  • Provide an immediate update on the status of the request assigned.
  • Provide on-site VIP Support to key appointments holders.
  • Manage and ensure Desktop Teams does meet a minimum expectation support standard.
  • Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
  • Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
  • Assisting in Condemning/Decommissioning of outdated assets and disposal
  • Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
  • Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
  • Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required.
  • Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
  • Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers.

Requirements:

  • Minimum 1 year of experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email

Fabian Ling Tuong Liing

Email Address: fabianling@recruitexpress.com.sg

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have

Asset Management
Troubleshooting
Microsoft Office
Windows 10
Hardware
Outsourcing
Laptops
Rollout
VIP
Windows 7
Computer Hardware
Windows
Scheduling
Incident Management
Technical Support

  • IT Desktop Support Engineer

    3 hours ago

    Singapore This is an IT support group Full time

    Desktop Support Engineer (AE) - Training provided Willing to work at Changi/Loyang area. Training will be provided. Able to start work immediately. The Opportunity Responsibilities include: Installation/configuration of OS and applications including in-house applications. Installation/configuration of accessories, peripherals, and mobile devices....

  • Onsite IT Support Engineer

    2 weeks ago

    Singapore CoreIT Services Pvt. Ltd. Full time

    **Job Description: Onsite IT Support Engineer** **Location: Business District** Our Client is a multi-strategy, multi-manager hedge fund looking for an Onsite IT Support Engineer to ensure all their IT systems are operating seamlessly. The firm trades globally across multiple asset classes and investment approaches. The environment is fast paced and they...

  • Desktop Engineer Onsite Support

    1 week ago

    Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved. - Conduct installations based on customer’s requirements and company specifications, from site...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Power It Services Full time

    _Job Description : _ - Proven work experience as a Desktop SupportEngineer or Field services Technical Support Engineer - Must possess the proven ability to install andconfigure new IT equipment, perform PC Refresh, deploy new hire installs ofequipment, PC moves, retirement and pickup of devices set for retirement. Wipedrives with proper tool before...

  • Desktop Support Engineer

    2 weeks ago

    Singapore DEZIRE TECHNOLOGIES PTE. LTD. Full time

    Level 1 & Level 2 remote/onsite support and resolution to hardware and software issues involving end-user desktops/notebooks, client’s network. - Install, configure, maintain and troubleshoot desktop systems and associated peripherals. - Preparation of desktop/notebook system image. - Perform file backup, migration and restoration for end-users’...

  • Desktop Support Engineer

    2 weeks ago

    Singapore HORIZON SOFTWARE PTE. LTD. Full time

    **1. JOB DESCRIPTION**: Job Title Desktop Support Engineer Occupation Engineer **Job Description & Requirements**: **Responsibilities**: - Provide IT technical onsite support for end user services problem - Assist Desktop Team Lead to Project Manager & perform various Desktop Related Projects including but not limited to PC Refresh, In-Place Upgrade,...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. - Support on desktops, notebooks, printers, scanners hardware components. - Provides support for queries, escalation, problem determination, resolution and MAC - move, add and change. - Take on and resolve complex calls or...

  • Onsite Support Analyst

    2 days ago

    Singapore Schlumberger Full time

    IT SITE COORDINATOR Job Summary The Onsite Support Specialist is a desktop support expert responsible for computer hardware, software and peripherals. He/she is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Onsite Support Specialist also enforces the company's...