Credit Political Risk

Roles & Responsibilities

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn’t matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 30 countries worldwidE.

YOUR ROLE AND RESPONSIBILITIES:

Planning

· Determines own (and others’ if appropriate) work priorities and activities in line with agreed plans to ensure the achievement of personal and Team objectives

· Meets agreed targets

· Participates in team meetings as required, reporting on business progress within their area of expertise

· Manages assigned projects and contributes to other projects as required

· Provides relevant management information, as required

· Monitors and forecasts renewal and new business activity to aid effective planning and resourcing

· Conducts research and collects feedback from the market, to assist in the development of new products and wordings

· Seeks opportunities to grow the book of business by actively monitoring the market and seeking opportunities to meet/exceed business goals and targets

· Contributes to the Team’s tactical plans

Technical

· Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurateto support the quoting process

· Collates and communicates clients’ requirements to ensure appropriate marketing of the risk

· Prepares or checks market presentations

· Liaises with and advises clients, investigating and resolving queries

· Is aware of, and satisfies, territory, tax and legislation requirements

· Responds to market and third party queries as appropriate

· Produces high quality and compliant market documentation ensuring appropriate authorisations are secured

· Takes responsibility for data entry, credit control and chasing subjectivities where required

· Liaises with support technicians and IBA as required

· Assists in the review of product wordings to ensure these are appropriate to current requirements of clients and territories

· Checks Evidence of Cover and debit/credit notes for accuracy (May be an authorised signatory for some types of client documentation)

· Ensures up to date records are maintained at all times on the Company systems

· Plans the most appropriate insurance solutions for the client’s demands and needs

· Is a ‘subject matter expert’ referral point for more junior members of the team, providing technical input and expertise to ensure that actions/decisions taken are appropriate.

· Negotiates with underwriters to place insurance that balances quality, coverage and price

Policy, Process and Procedures

· Works within agreed parameters and uses relevant systems to ensure documentation/communicationsadhere to company procedure/compliance requirements and provide an adequate audit trail

· Co-ordinates prompt and accurate processing of data/information on relevant systems in order to support and improve high levels of client service/internal process execution, and to facilitate informed analysis

· Maintains appropriate client files, and oversee the prompt and accurate production of appropriate documentation to best meet client, company and regulatory requirements

· Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures

· Reviews the work of junior members of the team as required in order to maintain quality of output

· Ensures that self (and direct reports) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process

Environment, Customer Focus and Relationships

· Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant

· Provides support and assistance to clients and to senior colleagues

· Deals with client enquiries, renewals and mid-term adjustments

· Behaves with all clients (both internal and external) fairly and ethically

· Shares information that could be beneficial to the Operating Entity/Group

· Develops and maintains awareness and understanding of market dynamics and related cycles, to ensure work activities are effective

· Ensure transactions are conducted with full transparency

· Works with underwriters in a collaborative manner to ensure positive results for the business and for clients

· Visits clients as appropriate

· Provides the highest levels of service to clients and other third parties to promote a positive image of the company at all times

People Management/Personal Development

· Provides leadership by acting as a positive role model and encouraging the contributions of their direct reports

· Manages their direct reports to ensure the required standards of performance are met and to guide individuals how they can further enhance and develop their skills

· Ensures direct reports have current and relevant objectives that align with wider business goals

· Works with senior managers to ensure there are effective succession plans in place for their direct reports and actively develops team members to provide future successors

· Supports the recruitment process

· Actively undertakes personal development to ensure up to date knowledge and understanding of best practice

· Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard

· Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

· Ensures compliance of self and direct reports with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures

· Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group

· Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements

· Maintains accurate records and deals with correspondence appropriately

· Operates in an honest, professional and ethical manner

· Strictly adheres to the Group Employee Code of Conduct

· Completes all relevant regulatory training

PERSON SPECIFICATION:

Knowledge/Experience

· Sound understanding of general and legal principles of insurance

· Good understanding of the relevant regulatory environments and their requirements.

· Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness

· Strong Trade Credit Insurance (TCI) experience required. Preferably experience in placing and managing multinational / financial institution programmes

· Has a number of years’ experience within the Trade Credit Insurance market

· Is able to effectively work with the UK TCI team, managing accounts whilst being conscious of the different time zones involved

· Good understanding of Team objectives and how own role contributes to these

· Specific systems’ knowledge relevant to the role

· Is positively regarded by their colleagues and clients

· Proven track record of supporting teams to deliver high levels of client service

· Some experience of training/mentoring more junior members of staff is desirable

Skills/Behaviours

· Customer focussed approach

· Highly numerate and literate.

· Is confident and has good communication skills

· Able to work independently and use initiative.

· Able to work flexibly to achieve tight deadlines/targets with good time management skills

· Computer literate

· Good decision making and analytical skills

· Has an excellent attention to detail and an ability to learn

· Calm and resilient under pressure

· Able to positively react to change

Strong negotiation and influencing skills

· Is a team player, networks and is able to build sustainable working relationships

· Able to coach and mentor junior members of the team

Qualifications

• Maths and English GCSE (or equivalent)
• Degree (or equivalent, is desirable)
• At least 8 years of relevant experience in the insurance broking industry
• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) where relevant to the role
• Working towards or has attained ACII (although this is not critical)

YOUR BENEFITS AND SALARY:

· Commensurate with qualification and experience

· Working in a collaborative environment with excellent learning opportunities

DATA PROTECTION NOTICE FOR JOB APPLICANTS

This Data Protection Notice (“Notice”) sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited (“we”, “us” or “our”) may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.” By sending us your resume you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicant.

Tell employers what skills you have

Influencing Skills
Corporate Governance
Operational Excellence
Dynamics
Legislation
Data Entry
Good Communication Skills
Resourcing
Evidence
Customer Focus
Personal Development
Commercial Insurance
Ability To Learn
Financial Reporting

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