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Food and Beverage

2 months ago

Singapore HANIS (F&B) PTE. LTD. Full time
Roles & Responsibilities

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

  • Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
  • Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
  • Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
  • Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
  • Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
  • Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

  • Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
  • Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
  • Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
  • Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

  • Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
  • Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
  • Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
  • Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
  • Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

  • Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
  • Review and ensure outlets’ Month-end administration and submission is timely and accurately.
  • Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
  • Submit and present monthly operations sales, accountability and action plan report.

Tell employers what skills you have

Coaching
Leadership
Ingredients
Quality Control
Customer Experience
Literacy
Inventory
Exceptional Customer Service
Purchasing
Compliance
Cashiering
Customer Satisfaction
Customer Service
Scheduling
People Management
Hospitality