Temporary Retention Officer

3 weeks ago


Singapore COMFORT TRANSPORTATION PTE LTD Full time
Roles & Responsibilities

Job Description:

Contract Renewal

  • Monitor driver contract expiry dates.
  • Proactively reach out to drivers to discuss contract renewals.
  • Address any concerns or issues that may impact renewal decisions.

Driver Retention

  • Gather and monitor feedback from drivers calls and meetings.
  • Address driver complaints and concerns promptly and effectively.
  • Provide alternatives for drivers to increase retention performance.

Administrative and Other Duties

  • Assist with administrative tasks as needed, such as maintaining driver records and scheduling meetings.
  • Any adhoc duties as assigned.

Reporting and Analysis

  • Prepare regular reports on driver retention rates, contract renewals, and drivers' satisfaction.
  • Analyse driver turnover data to identify trends and preferences.
  • Use insights to improve driver satisfaction and retention performance.

Job Requirement:

  • Microsoft Office
  • Strong interpersonal and communication skills
  • Problem-solving and decision-making skills
  • Data analysis and reporting skills
  • Strong organizational and time management skills
  • Experience in customer service is preferred.
Tell employers what skills you have

Customer Service Skills
Customer Service Oriented
Microsoft Office
Data Analysis
improved customer retention
Communication Skills
Client Retention
Customer Service
Scheduling
Turnover
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