Front Desk Agent
2 weeks ago
What do we expect from you?
Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
How your day looks like?
- Actively welcome, greet and check guests in
- Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
- Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
- Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
- Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
- Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
- Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
- Encourage up-selling in order to maximize rates
- Ensure work areas are cleaned and maintained at all times
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Front Office
Upselling
Training Development
Microsoft Office
Currency
Quality Assurance
Housekeeping
VIP
Property
Attentive
Accounting
Authorization
Transportation
Cashiering
Customer Service
Hospitality
-
Front Desk
4 weeks ago
Singapore YOGA MOVEMENT PTE. LTD. Full timeRoles & ResponsibilitiesOVERVIEW:The Yoga Movement Full Time Front Desk Staff will be responsible for the inner workings of their Studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations. The Front Desk Staff will be responsible for how...
-
Front Desk
2 weeks ago
Singapore YOGA MOVEMENT PTE. LTD. Full timeRoles & ResponsibilitiesOVERVIEW:The Yoga Movement Full Time Front Desk Staff will be responsible for the inner workings of their Studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations. The Front Desk Staff will be responsible for how...
-
Front Desk Associate Manager
6 days ago
Singapore Sentosa Development Corporation Full timeJob Title: Front Desk Associate ManagerWe are seeking a highly motivated and experienced Front Desk Associate Manager to join our team at Sentosa Development Corporation. As a key member of our front office team, you will be responsible for leading a team of front desk associates and ensuring that our guests receive exceptional service.About the Role:Lead...
-
Front Desk Agent
2 weeks ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest...
-
Front Desk Host
2 days ago
Singapore CapitaLand Full timeWe are seeking a skilled Front Desk Host to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our residents.Your key responsibilities will include:Creating a warm and welcoming atmosphere that exceeds our guests' expectationsAssisting residents with check-in and check-out proceduresEnsuring...
-
Front Desk Operations Specialist
6 days ago
Singapore Song Consulting Pte Ltd Full timeSong Consulting Pte Ltd is seeking a skilled Front Desk Operations Specialist to join our team. This role will involve managing the day-to-day operations of the front desk, including greeting and assisting members and visitors, handling inquiries, and maintaining accurate records.The ideal candidate will have previous experience in front desk operations,...
-
Front Desk
1 week ago
Singapore LINKEDCORP HR CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesJob Scopes:Assist clients to complete accident report and key into the system To type and submit cost of repair estimates and arrange for survey Comfortable dealing with clients Meticulous with details Support Office Manager and team in other Admin duties. Fast pace environmentRequirements:Comfortable dealing with clients (likes...
-
Front Desk Officer
2 weeks ago
Singapore WECRUIT PTE. LTD. Full timeRoles & ResponsibilitiesManage incoming calls, address inquiries, and relay messages as needed. Welcome, register, and announce the arrival of customers. Direct visitors to their designated locations upon check-in. Oversee incoming mail, packages, and petty cash at the front desk. Organize and maintain hardcopy filing of monthly reports for the front...
-
Front Desk
2 weeks ago
Singapore THE ASSEMBLY PLACE HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesGreet guests warmly and provide a welcoming atmosphere. Perform check-in and check-out procedures efficiently. Manage room reservations and cancellations via phone, email, and online booking systems. Provide accurate information about hotel facilities, services, and local attractions. Handle guest inquiries, requests, and...
-
Front Desk Receptionist
2 weeks ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeRoles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Front Desk Receptionist to join our teamAs the Front Desk Receptionist, we rely on you to:Provide all-rounded guest services such as checking in and out Contribute towards a memorable hotel experience for all guests Handle all guest requests in a timely, professional, and...
-
Front Desk Associate
4 weeks ago
Singapore ERA REALTY NETWORK PTE LTD Full timeRoles & ResponsibilitiesThe Front Desk Associate is the first point of contact for our associates, visitors and clients, responsible for delivering exceptional customer service, managing front desk operations, and providing administrative support to the office. This role is essential in creating a welcoming environment and ensuring smooth daily...
-
Front Desk Associate
4 weeks ago
Singapore ERA REALTY NETWORK PTE LTD Full timeRoles & ResponsibilitiesThe Front Desk Associate is the first point of contact for our associates, visitors and clients, responsible for delivering exceptional customer service, managing front desk operations, and providing administrative support to the office. This role is essential in creating a welcoming environment and ensuring smooth daily...
-
Front Desk and Operations Associate
2 weeks ago
Singapore MIND WHAT MATTERS PSYCHOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesRole• Customer Service; Handle reception and routine clinic administrative dutiesReceive client enquiries, assist in appointment scheduling and payment-related matters Train and supervise interns in front desk-related matters• Define and implement efficient front desk processesStay up-to-date with clinic's standard...
-
Front Desk Support Specialist
6 days ago
Singapore Management Development Institute of Singapore Full timeCompany OverviewThe Management Development Institute of Singapore is a leading provider of education and training solutions. We offer a range of programs designed to meet the needs of individuals and organizations alike.About the RoleAs a Front Desk Support Specialist, you will play a critical role in providing exceptional customer service to our students...
-
Front Desk Officer/ Receptionist
1 day ago
Singapore CORESTAFF PTE. LTD. Full timeRoles & ResponsibilitiesOur client is one of the distributors of luxury and electric cars in Singapore. They are looking for Front Desk Officer/ Receptionist to join their team now About the role:We are seeking a proactive and organized Front Desk Officer/ Receptionist to manage reception duties, handle calls, coordinate mail and visitor check-ins, and...
-
Front Desk Supervisor
6 days ago
Singapore Sentosa Development Corporation Full timeShangri-LaRasa Sentosa, Singapore At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the...
-
Front Desk Operations Coordinator
1 week ago
Singapore Song Consulting Pte Ltd Full timeKey ResponsibilitiesThe ideal candidate will have previous experience in customer service, hospitality, or front desk operations. A strong interpersonal and communication skill set is essential for success in this role.Previous experience in customer service, hospitality, or front desk operations preferred.Experience in sales, upselling, or business...
-
Administrative Services Manager
3 days ago
Singapore Far East Organization Full timeThe Administrative Services Manager - Front Desk is a critical role within Far East Organization's Front Office department. In this position, you will provide leadership and direction to ensure the smooth operation of the Front Desk and surrounding areas.You will be responsible for preparing short-term and long-term department strategies for onward planning,...
-
Front Desk
4 weeks ago
Singapore F3 CUBE PTE. LTD. Full timeRoles & Responsibilities前台接待与社交媒体运营(游乐场) | Front Desk & Social Media Coordinator (Indoor Playground)公司名称 | Company Name:F3 CUBE工作地点 | Location:City Gate, Singapore工作时间 | Working Hours:从 2025 年 2 月 15 日开始 | Starting from February 15, 2025全职 / 兼职均可 | Full-time / Part-time available ...
-
Front Desk Assistant
7 days ago
Singapore Cwcs Pte. Ltd. Full timeJob Role:We are seeking a skilled Front Desk Assistant (Contract) to join our team at Cwcs Pte. Ltd., supporting our front desk operations on a contract basis.Responsibilities:Provide exceptional customer service, responding promptly to client inquiries and concerns.Manage and maintain accurate records of client interactions, including attendance reports and...