​​Graduate Trainee​

3 weeks ago

Singapore PSB ACADEMY PTE. LTD. Full time
Roles & Responsibilities

The Graduate Trainee (GT) Programme is a special management development programme for PSB Academy fresh graduates. Designed to give trainee hands-on experience, trainees are assigned duties and tasks that enable them to learn the different aspects of the business and interact with managers and the management team.


The programme entails a 1-year contract, with each department rotation, at duration of 3 to 6 months.


Below shows the opportunities available.



Role 1

Department: Uni Partnership _ CU (Student Services)

  1. Student Engagement
  • Student Services counter duty, assisting students for general enquiry
  • Managing general email enquiries
  • Liaise with internal and external stakeholders and University where appropriate, to answer / resolve student query / feedback effectively and timely.

2. Course administration

  • Liaise with off-site admissions team on offer pack and any other related cohort matters.
  • Organise induction / orientation, Student Staff Liaison Committee (SSLC) sessions.
  • Liaise with Student Success Office on student pass matters
  • Prepare info for STP renewal
  • Ensure students are registered on e-attendance system and Blackboard, where required.
  • Management Student Learning System for students, including creation of account, module enrolment and deactivation of inactive students etc
  • Process enrolment related student transactions for remodule, deferment, exemption, course transfer and withdrawal etc and accurate update of student status in SMS.
  • Prepare class attendance.
  • Monitor and track student attendance, administer warning letter, follow up on absenteeism and provide weekly / monthly reports; flag for counselling for low attendance, disciplinary/ behavourial issues.
  • Follow up on student absences for exams
  • Reconcile enrolment numbers and collection of revenue.
  • Follow-up with students on ageing payment and any payment related issues such as late payment, financial issues, request for instalment, etc
  • Prepare reports and ensure accuracy for on time payment of royalty payment to University
  • Ensure timely and accurate update of student status on eTEAMS for graduated, withdrawn and deferred students and inform the University timely.
  • Liaise with University on student administrative matters.

Others

  • Ad hoc projects as assigned and when required


Adhoc duties

  • Assist in the coordination of recruitment-related events
  • Any other duty assigned

____________

Role 2

Department: School of Foundation Studies

Account Management / Relationship Management for Study Tour (ST) and Executive Training (ET)

Services:

  • Support study tour personnel to manage study tour accounts with existing clients for ST and ET
  • Maintain a positive relationship with existing ST and ET partners to focus on future recurring / repeated collaborations through both internal and external stakeholder engagement
  • Manage the study tour accounts with existing clients for ST and ET that may require new negotiations
  • Work closely with key stakeholders together with Study tour personnel (MCC, Ops, Schools, ISR, SSO and external vendors) to design, secure and confirm the agreed deliverables in the itineraries
  • Secure and confirm quotations/bookings with products and service vendors required for
  • the ST and ET.
  • Maintain and update a calendar of study tours


Project Management Duties:

  • Work with the study tour personnel, academic and pperations team during the preparation stage to materialise the itinerary. (AL contracts, room bookings, Special guest lectures, etc)
  • Manage on-the-ground execution of each ST and ET and be the clients’ other main point of contact for all related areas, for example transportation / accommodation management / logistical support etc
  • Act as the facilitator to assign and communicate tasks clearly to team members on the executing ST activities on the ground.
  • Ensure the safety and well-being of ST and ET participants through constant monitoring and execution of safety protocols whenever necessary.
  • Prepare and conduct post-ST and ET reviews and evaluation meetings with clients to discuss areas for improvement and future business opportunities.
  • Problem resolution:

- Serve as the contact point of collaborating partners, promptly address issues that may arise from time to time.

- Implement contingency plans to address unforeseen circumstances and minimize disruptions.

  • Work closely with Team to timely address and achieve positive execution of the ST and ET

Others

  • Any other ad-hoc duties as required by the company from time to time.


Requirements

  • ​​Degree​ holder
  • Strong written, verbal, analytical and presentation skills
  • Strong English proficiency
  • Detail Oriented
  • Positive attitude, confident and resourceful
  • Willingness to learn and ability to work independently with minimal supervision
  • Team Player
  • Ability to work in a fast-paced environment
  • Good knowledge of education market conditions
  • Proficiency in Word, Excel and Powerpoint

Tell employers what skills you have

Market Research
Competitive Analysis
Customer Relationship
Data Analysis
Ability To Work Independently
Management Development
Permanent Placement
Teamoriented
Process Optimisation
Marketing Management
Financial Advisory
Proactive Communication
Sourcing
Electrical Engineering

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