Customer Success Junior Executive

4 weeks ago


Singapore Bob the Baker Boy Pte Ltd Full time

Purpose of the Role:Ensure 100% Happy Customers and Continued Excellent Customer RetentionJob Responsibilities:- Understand customer needs and goals and provide proactive guidance and support.- Serves as primary point of contact for customers, addressing their inquiries and providing timely and accurate information.- Collaborate with internal teams to resolve customer issues and coordinate the resolution process.- Ensuring all orders for our standard and designer bakes are made and delivered on time.- Ensure excellent customer service standards and maintain high customer satisfaction.



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