End User Support Engineer

2 weeks ago


Singapore SERVLINK TECHNOLOGY RESOURCES PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Level 1.5 End user support.
  • Assist in Operating Systems Migration and related support.
  • Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
  • Responsible for correcting all problems associated to supported list of End User Equipment and Software.
  • Installation of software/application.
  • Provide accurate and timely documentation in IT Service Management Tool.
  • Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
  • Synchronizing application settings to environment requirement.
  • Relocation of computer devices and peripherals.
  • Setting up of the end users profiles for applications.
  • Proactive update and follow up to end users.
  • Guide end user on required applicable tasks.
  • Other adhoc task as assigned.

other information:

Location: CBD

Working hour: 9.00am to 6.00pm (Monday to Friday)

Tell employers what skills you have

Field Service
IT Service Management
Troubleshooting
Hardware
Customer Support
Software Engineering
Machine Tools
Operating Systems
Customer Management
WinCC
Software Installation
Commissioning
Technical Support

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